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Courtney Smith

@courtneysmith4

Customer service professional at Westlake Ace Hardware, helping customers find solutions and mixing paint to their specifications.

United States

Message

At Westlake Ace Hardware, I help customers identify what they need, answer product questions, and find appropriate solutions. I also use computerized paint-mixing systems to fulfill customer specifications and POS systems to process transactions accurately.

At Costco Member Service Center, I handled 70+ member calls and chats daily, investigated issues, and documented service information. I also worked with multiple departments to resolve errors and support deliveries, installations, and returns.

Experience

Work history, roles, and key accomplishments

Current

Sales Associate

Current

Westlake Ace Hardware

Oct 2024 - Present (2 years)

Provide prompt, professional customer support by identifying customer needs, answering product questions, and recommending appropriate solutions. Use POS and computerized systems to process transactions accurately and efficiently.

Customer Support POS systems Computerized Systems Product Knowledge Problem Solving Multitasking Time Management Attention To Detail

Member Service Clerk

Costco Member Service Center

Jun 2023 - Jun 2024 (1 year)

Handled 70+ member calls and chats daily, providing prompt, professional support while resolving inquiries and addressing customer concerns. Investigated member issues, identified appropriate solutions, and provided clear guidance regarding products, installations, deliveries, returns, and related services.

Customer Support Live Chat Call Handling Issue Resolution De escalation Documentation Data Entry Scheduling Cross Department Collaboration Problem Solving Communication Skills

Assistant Store Manager

Fireleaf

Jun 2022 - Sep 2023 (1 year 3 months)

Supervised and trained a team of 5 employees, providing guidance on customer service, operational procedures, and workplace standards. Resolved customer concerns promptly and professionally, using problem-solving and conflict-resolution skills to maintain customer satisfaction.

Team Supervision Training Customer Service Conflict Resolution Problem Solving Cash Reconciliation Inventory Management Proprietary Systems Administrative Support Communication Skills

Outside Lawn & Garden Associate

Lowe's

Feb 2023 - Apr 2023 (2 months)

Provided knowledgeable customer support by identifying customer needs and recommending appropriate products and solutions. Processed transactions and refunds accurately using POS systems and managed inventory using forklifts and pallet jacks.

Customer Support POS systems Inventory Management Forklift operation Pallet Jack Operation Multitasking Attention To Detail