CCCourtney C
@courtneyc
Dedicated customer service representative with a background in education.
United StatesWhat I'm looking for
I am a dedicated professional with a diverse background in customer service and education. My experience as a Customer Service Representative at Barclays honed my communication skills, allowing me to effectively assist customers with their inquiries regarding JetBlue credit cards. I thrive in fast-paced environments and enjoy solving problems to enhance customer satisfaction.
Prior to my role at Barclays, I worked as an Infant/Toddler Teacher at Crème de la Crème Preschool, where I developed lesson plans and created engaging activities for young children. My passion for childhood development is complemented by my CDA certification, which demonstrates my commitment to providing quality education and care. I have also held various positions in healthcare and retail, showcasing my ability to adapt and excel in different fields.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Barclays
Apr 2023 - Present (2 years 3 months)
Provided remote customer service for JetBlue credit card holders, addressing inquiries and resolving issues. Supported customers with their credit card accounts from a home-based position.
Hardware Associate
VINYLMAX
Sep 2022 - Present (2 years 10 months)
Installed locks into window sashes and added accessories to frames. Prepared sashes by creating holes for lock installation.
Infant/Toddler Teacher
Crème de la Crème Preschool
Jul 2021 - Present (4 years)
Managed an infant room before opening and leading a classroom for toddlers aged 14-20 months. Developed and implemented lesson plans, maintained daily schedules, and created engaging activities for young children.
Patient Access Specialist
Miami Valley Hospital
Oct 2019 - Present (5 years 9 months)
Inputted patient information into accounts, including essential insurance details. Ensured accurate and complete patient records for hospital services.
Pharmacy Technician Trainee
Rite Aid
Jul 2019 - Present (6 years)
Filled and counted medications, ensuring accurate billing by verifying patient insurance information. Managed prescription entries and updates in patient files.
Home Caregiver
Right at Home
Apr 2019 - Present (6 years 3 months)
Provided in-home care to clients based on their individual needs. Assisted clients with mobility, including walking and transfers from bed.
Lead Infant/Toddler Teacher
La Petite Academy
Aug 2017 - Present (7 years 11 months)
Developed weekly lesson plans and managed child portfolios, tracking daily development. Ensured a safe and educational environment for children.
Master Instructor
Aqua-Tots Swim Schools
Mar 2015 - Present (10 years 4 months)
Taught children and parents water safety and swimming techniques. Trained and mentored other instructors, providing guidance and support.
Education
Degrees, certifications, and relevant coursework
PREBLE SHAWNEE HIGH SCHOOL
High school diploma, General Studies
Completed high school education.
UNIVERSITY OF PHOENIX
High school diploma, General Studies
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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