Open to opportunities

Courtney Billings

@courtneybillings

Message

Highly motivated customer service professional with strong accounting skills.

United States

Message

What I'm looking for

I am looking for a challenging role in a reputable organization that values interpersonal skills and offers opportunities for growth.

I am a highly motivated and customer-focused professional with a solid background in managing front desk operations and multi-line phone systems. My experience in the United States Air Force as a Dining Facility Manager and Accountant has equipped me with strong leadership and financial management skills. I excel in environments that require effective communication and problem-solving abilities.

In my role as a Client Care Specialist at ACaring Heart Veterinary Hospital, I proactively engaged with clients to provide updates and handle inquiries, ensuring a high level of customer satisfaction. My educational background in Accounting from Park University further enhances my ability to analyze financial trends and maintain accurate records. I am eager to bring my interpersonal skills and dedication to a reputable organization.

Experience

Work history, roles, and key accomplishments

Client Care Specialist

A Caring Heart Veterinary Hospital

Jan 2021 - Present (4 years 8 months)

Proactively reached out to clients via calls and emails for status updates, appointment reminders, and scheduling. Provided in-clinic customer service, handling payments, questions, and complaints, and offered and sold supplies to clients.

Client Communication Scheduling Customer Service Payment Processing Sales

Accountant

United States Air Force

Jan 2015 - Present (10 years 8 months)

Accounted for daily, monthly, and yearly revenue for the dining facility, verifying cash and deposits with the accounting office. Monitored gains and losses, identifying and analyzing financial trends to ensure standards were met.

Financial Accounting Revenue Management Financial Analysis Trend Analysis

Dining Facility Manager

United States Air Force

Jan 2013 - Present (12 years 8 months)

Led coworkers in daily kitchen operations, preparing and serving food directly to customers. Addressed customer complaints and gathered feedback to improve service.

Team Leadership Food Preparation Customer Service Conflict Resolution Feedback

Education

Degrees, certifications, and relevant coursework

Park University

Associate of Science, Management: Accounting

2017 - 2022

Completed an Associate of Science degree with a focus on Management and Accounting. Gained foundational knowledge in business operations and financial principles.

Park University

Bachelor of Science, Accounting

2017 - 2022

Earned a Bachelor of Science in Accounting, developing expertise in financial accounting, auditing, and tax principles. Prepared for a career in professional accounting roles.