Alexandria Jones
@alexandriajones
Detail-oriented professional with expertise in customer service and accounting.
What I'm looking for
As a driven and detail-oriented professional, I have cultivated a strong background in customer service, accounting, and administrative operations. My experience spans various roles, including customer service manager and bookkeeper, where I have demonstrated my ability to manage client relationships and streamline office functions in fast-paced environments.
Throughout my career, I have honed my skills in problem-solving, scheduling, and bookkeeping, utilizing software systems such as QuickBooks and Microsoft Office Suite. I take pride in my ability to ensure customer satisfaction through effective conflict resolution and transaction accuracy. My commitment to excellence is evident in my work at Avis/Budget Car Rental, where I lead customer interactions and logistical coordination, and at Beemer KangaRoof, where I manage customer communication and financial reporting.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Avis/Budget Car Rental
Aug 2020 - Present (4 years 10 months)
Led front-line customer interactions, educating clients on rental options and policies. Supported logistical coordination and handled conflict resolution to ensure customer satisfaction.
Bookkeeper & Customer Care Rep
Beemer KangaRoof
Jul 2022 - May 2024 (1 year 10 months)
Managed customer communication, created schedules for crews, processed accounts receivable/payable, and maintained detailed customer records using JobNimbus.
Hospitality Professional
Chick fil a
May 2020 - Aug 2020 (3 months)
Assisted in daily stocking and served in various areas of the restaurant while addressing customer needs and maintaining cleanliness.
Assistant General Manager
Campus View (WE Communities)
Apr 2019 - May 2020 (1 year 1 month)
Oversaw resident services and leasing, managed delinquent accounts, and conducted financial reporting using Entrata and Excel.
Accounts Payable/Receivable Clerk
Merchney Greenhouses
Jun 2018 - Mar 2019 (9 months)
Handled bookkeeping duties including bank reconciliation and invoice processing using QuickBooks, and conducted cost analysis on greenhouse projects.
Cash Office Associate
Marshall’s
Feb 2018 - Jul 2018 (5 months)
Reconciled cash drawers, managed daily deposits, and documented register variances.
Education
Degrees, certifications, and relevant coursework
Alexandria hasn't added their education
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