At New York Life Group Benefit Solutions, I coordinate configuration and implementation of client leave management solutions using FINEOS AdminSuite. I interpret BRDs and test configurations for FMLA and state leave products.
I work with LOA Implementation Specialists, internal stakeholders, TPAs, and clients to support onboarding and define data feed specifications. I also monitor implementations and use Excel and Access to analyze data and prepare reports.
At Absolute HCBS, I oversaw day-to-day operations for a 70-client caseload and supported clients and families navigating Developmental Disabilities services. I also trained and supervised area managers and conducted performance assessments.
Earlier, I supported clients and families in home health care and behavioral health settings. At Community Health Associates, I provided short-term crisis intervention and case management, while documenting interventions and helping maintain continuity of care.
