In my current role, I lead multi-state intake and onboarding operations, helping clients move efficiently from referral through service readiness.
I configure client and employee setups in CentralReach and improve workflows across CentralReach, Zoho CRM, and other SaaS platforms. I develop SOPs, training materials, and quality-assurance processes that support consistent system use.
I also managed residential behavioral health operations and coordinated clinical, administrative, and direct-care teams. I strengthened documentation, onboarding, training, scheduling, compliance, and service-delivery workflows.
