Courage Caleb
@couragecaleb
I resolve billing, account, and service issues in high-volume customer operations.
CanadaWhat I'm looking for
At Toronto Hydro, I deliver front-line telephone and digital support for billing, account, and service inquiries, maintain a 95% customer satisfaction score, and help reduce dispatch response times by 15% by prioritizing service orders for field crews.
Previously at Single Point Group and Quest, I resolved high-volume customer inquiries, investigated account discrepancies, maintained accurate records, and supported client service operations. I bring hands-on experience with Remote Desktop, VPN, CRM systems, Microsoft Power BI, and SLA-driven support, along with a calm, clear approach to escalations, training, and high-pressure calls.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Toronto Hydro
Feb 2025 - Present (1 year 7 months)
Delivered front-line telephone and digital support for billing, account, and service inquiries, maintaining a 95% customer satisfaction score while investigating issues and escalating complex matters when required. Monitored, prioritized, and assigned service orders to field crews, reducing dispatch response times by 15% and managing 80+ high-stress calls daily.
Education
Degrees, certifications, and relevant coursework
Courage hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Interested in hiring Courage?
You can contact Courage and 90k+ other talented remote workers on Himalayas.
Message CourageGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
