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@costinelnantu
Experienced localization specialist with a focus on customer satisfaction.
I am a dedicated localization specialist with extensive experience in managing complex translation tasks across various products and platforms. My role at Signant Health involves overseeing localization projects while ensuring compliance with regulatory standards. I take pride in my ability to coordinate with internal clients and vendors, ensuring that all activities align with Good Clinical Practice and industry regulations. My efforts have led to the successful delivery of localization activities that meet key project milestones, contributing to the seamless global deployment of critical clinical trial technologies.
Previously, as a Senior C-Ops Associate at Amazon, I focused on ensuring chemical product compliance with diverse regional safety legislation. My meticulous review of product documentation and communication with customers resulted in improved compliance and enhanced customer satisfaction. I have a proven track record of process improvement and standardization, which has increased efficiency and consistency in global operations.
With a strong background in customer service and team leadership, I am passionate about fostering a culture of continuous learning and collaboration. My diverse experiences have equipped me with the skills necessary to address complex challenges and deliver exceptional service, ultimately supporting business growth and customer retention.
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Work history, roles, and key accomplishments
Signant Health
Dec 2023 - Present (1 year 11 months)
As a Localisation Specialist, I manage complex translation tasks across multiple products while ensuring compliance with regulatory standards. I oversee localization projects, coordinate with clients and vendors, and ensure timely delivery of activities that align with industry regulations.
Amazon
Dec 2020 - Dec 2023 (2 years 11 months)
In my role at Amazon, I ensured chemical product compliance with regional safety legislation while providing high-quality customer service. I reviewed documentation, communicated with customers, and focused on process improvement to enhance compliance and customer satisfaction.
RO-EN Connection
Jun 2019 - Dec 2020 (1 year 6 months)
As a Junior Tester, I conducted thorough testing of applications to ensure quality and functionality. I identified issues and collaborated with developers to resolve them, contributing to a more reliable application and improved user satisfaction.
Airport Transfer Cars & Falcon Courier
Jul 2015 - Dec 2020 (5 years 5 months)
In my role as a Customer Service Representative, I managed diverse transportation services and provided technical support. I ensured customer satisfaction through effective communication and tailored services, contributing to the company's reputation for reliability.
US ROM HOUSE S.R.L. 'Little Texas'
Jul 2014 - Jul 2015 (1 year)
As Head Bartender, I managed bar operations and engaged with a diverse clientele. I coordinated a team, ensuring efficient service and a welcoming atmosphere, which contributed to increased operational efficiency and customer loyalty.
Degrees, certifications, and relevant coursework
Master Degree, Geography-Geology
2009 - 2011
Pursued a Master's Degree in Geography-Geology, enhancing knowledge in environmental geochemistry and its implications for earth sciences.
Bachelor Degree, Geography-Geology
2006 - 2009
Studied Geography-Geology, focusing on environmental geochemistry and its applications in various geological contexts.
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