At Welocalize, I coordinated linguistic quality across 40+ languages for six global accounts, including Dell, Regus, and Blackboard. I also coordinated a network of international language specialists.
As Senior Quality Operations Coordinator, I analyzed monthly audit and KPI results, investigated recurring errors, and implemented improvement plans for underperforming teams.
I prepared monthly performance reports for senior management and clients, and coordinated linguist onboarding and training through procedural manuals and software user guides.
Earlier at Welocalize, I managed language resources and documentation as a Language Coordinator. As a freelance translator, I translated and back-translated legal, academic, and technical documents.
