Cosmin Oancea
@cosminoancea
I resolve technical, billing, and customer support issues for business clients.
RomaniaWhat I'm looking for
At Mood Media, I provide technical support for business music devices, troubleshoot connectivity issues, manage billing accounts, and resolve orders, returns, and customer complaints. I also work with Accounts Receivable to address billing disputes, service holds, invoices, payments, and autopay.
My experience spans customer service, technical support, quality control, operations, procurement, and administration. I've supervised automotive final inspections at Bentley, trained and scheduled teams at Netlive, managed real estate transactions at Imobilo, and supported social-services procurement and facility operations in Bucharest.
Experience
Work history, roles, and key accomplishments
Customer Support & Technical Specialist
Mood Media
Jul 2020 - Present (6 years 1 month)
Provided technical support for music devices, managed billing and accounts, and handled customer inquiries and returns.
Call Center Agent
Steve Madden
Apr 2020 - Jun 2020 (2 months)
Handled customer inquiries via phone, email, and chat, processed orders, and improved operational efficiency.
Technician / Quality Control / Audit
Bentley
May 2018 - Mar 2020 (1 year 10 months)
Supervised a team of 30-35 technicians for final vehicle inspections, conducted audits, and ensured quality standards.
Admin / Trainer
Netlive
Sep 2014 - Mar 2018 (3 years 6 months)
Provided technical support, managed supply chain, supervised performers, and handled training and shift management.
Real Estate Agent
Imobilo
May 2012 - Jul 2014 (2 years 2 months)
Managed property rentals and sales, generated leads, and handled contracts and property administration.
Inspector
Cosmin Oancea Social Assistance and Child Protection
Sep 2009 - Feb 2012 (2 years 5 months)
Inspected and verified eligibility for social assistance, managed placement centers, and handled procurement contracts.
Education
Degrees, certifications, and relevant coursework
Technical College of Post and Telecommunications Gheorghe Airinei
Diploma of Electronic Technician Level 3, Electronics
2007 - 2009
Earned Diploma of Electronic Technician Level 3 from Technical College of Post and Telecommunications Gheorghe Airinei.
Technical College of Post and Telecommunications Gheorghe Airinei
Baccalaureate Diploma, Telecommunications
2004 - 2009
Completed Baccalaureate Diploma from Technical College of Post and Telecommunications Gheorghe Airinei.
Technical College of Post and Telecommunications Gheorghe Airinei
Diploma of Electronic Technician in Telecommunication Networks, Telecommunication Networks
2006 - 2007
Obtained Diploma of Electronic Technician in Telecommunication Networks from Technical College of Post and Telecommunications Gheorghe Airinei.
Technical College of Post and Telecommunications Gheorghe Airinei
Diploma in Electronics and Automation, Electronics and Automation
2005 - 2006
Completed Diploma in Electronics and Automation from Technical College of Post and Telecommunications Gheorghe Airinei.
Availability
Location
RomaniaAuthorized to work in
Job categories
Skills
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