Open to opportunities

KEREN GARPIYA

@kerengarpiya

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Result-driven Mass Communication graduate skilled in remote customer support and digital marketing.

Nigeria

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What I'm looking for

I seek a remote-first role in customer support or digital marketing where I can use my communication skills, content experience, and remote work discipline to improve client satisfaction and grow professionally.

I am a Mass Communication graduate with over three years of remote customer service experience and a strong background in digital marketing and client engagement. I consistently achieve high customer satisfaction through clear communication, timely problem resolution, and disciplined remote work practices.

My hands-on experience includes social media content creation, email and SMS campaigns, basic SEO/SEM work, and digital content management for organizations and freelance projects. I bring practical technical skills with tools like MS Excel, Power BI, Canva, and basic video editing, combined with organized reporting and admin capabilities.

I am adaptable, self-motivated, and prepared for remote-first roles thanks to reliable internet and backup power arrangements. I seek opportunities where I can contribute to virtual teams, improve client relationships, and grow in digital marketing and remote customer support functions.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Freelance Projects

Jan 2020 - Dec 2023 (3 years 11 months)

Provided remote customer support via email, chat, and calls across platforms, resolving inquiries to maintain a 90%+ satisfaction rating and managing support tickets with CRM tools.

Customer Support CRM Email Support Live Chat Phone Support Ticketing Remote Collaboration Troubleshooting

Remote Intern

Nigeria Communications Commission

Jan 2021 - Dec 2021 (11 months)

Handled remote correspondence, documentation, and customer communication; wrote internal memos, organized digital files, and managed social media content with SEO optimizations.

Report Writing Social Media Management SEO Microsoft Office

Studio Intern

NTA Lafia

Jan 2016 - Dec 2016 (11 months)

Assisted with studio operations and live programming, conducted interviews, and tracked broadcast schedules to support daily production workflows.

Live Broadcast Production Interviewing Reporting

Digital Content Intern

The Jade Tech Hub

Apr 2025 - Present (9 months)

Created engaging social media content and managed email and SMS marketing campaigns to increase digital reach; performed basic SEO/SEM tasks to improve website visibility.

Social Media Management Email Marketing SMS Marketing SEO Content Creation Canva Analytics

Education

Degrees, certifications, and relevant coursework

GIZ (in partnership with Ministry of Labour)

Certification

2025 - 2025

Completed a certification program delivered by GIZ in partnership with the Ministry of Labour in April 2025.

Nasarawa State Polytechnic, Lafia

Undertook post-secondary studies at Nasarawa State Polytechnic, Lafia; details of program and dates not provided.

University of Jos

Bachelor of Science, Mass Communication

Completed a Bachelor of Science in Mass Communication with coursework and practical experience in media, content creation, and communication practices.