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charlie shankar

@charlieshankar

Senior Project Manager at Infosys delivering Liberty Global’s connectivity platform, including AWS solutions that cut deployment times by 30%.

Netherlands

Message

At Infosys Limited for Liberty Global, I lead delivery and operational governance for Connectivity Platform Applications. I built AWS cloud-native solutions using Kubernetes and Kafka that reduced deployment times by 30%, and led issue triage that improved delivery operations by 40%.

Previously at Infosys Limited, I delivered modernization for Verizon’s Logical Provisioning System 10% under budget, with a 40% improvement in processing speed and 60% fewer critical incidents. For Posti Oy, I owned a $5M automation workstream and led a team of five to complete the project with reduced service desk tickets and 45% less manual effort.

Experience

Work history, roles, and key accomplishments

Current

Senior Project Manager

Current

Infosys Limited

May 2023 - Present (3 years 5 months)

Led cross-functional teams of 100 in managing service delivery for Cloud Microservices applications supporting major telecom operators. Built AWS cloud-native solutions using Kubernetes and Kafka, reducing deployment times by 30% and improving system reliability.

AWS Kubernetes Docker Kafka Maven Jira Remedy ServiceNow Confluence Java J2EE Microservices Spring Boot Splunk Kibana AppDynamics Grafana Selenium TestNG UI Path Oracle MySQL JBoss Web Logic Websphere Apache Tomcat

Project Manager

Infosys Limited

May 2019 - Feb 2022 (2 years 9 months)

Owned the $5M Automation workstream, leading a team of 5 to complete the 18-month project with reduced service desk tickets and 45% less manual effort. Led transformation opportunities worth 5M Euro across multiple workstreams.

Automation Shift Left Self Help Manual Task Elimination Jira ServiceNow Confluence Agile Scrum Stakeholder Management Onsite Offshore Coordination

Technical Lead / Designer / Production Support Engineer

Infosys Limited

Feb 2006 - Apr 2019 (13 years 2 months)

Delivered telecom, banking, airline and CRM solutions for clients including COMCAST, Charter, British Telecom, Lloyds Banking, TalkTalk UK and Malaysian Airlines. Handled business requirement analysis, design documentation, development, implementation, testing, and production support.