Cori Wong
@coriwong
I build high-performing operations, teams, and training systems across travel, hospitality, and high-volume service.
United StatesWhat I'm looking for
At Norwegian Cruise Line, I support group cruise planning and booking operations, managing pricing, inventory, payments, account administration, and travel-partner guidance. I maintain 96%–100% quality assurance scores and earned top-performer recognition, including a #1 team ranking with a 100% QA average.
I created a streamlined training manual for Sixthman that was adopted by 25+ team members and later requested for use by Sixthman staff. I also ranked #1 across all tracked Sixthman team performance metrics throughout the year.
Previously, I advanced from cashier to General Manager at Momofuku Milk Bar in about one year, leading multimillion-dollar store operations and 8–10 person teams. I trained 100+ employees, developed about 20 Keyholders, and built operational improvements that were adopted companywide.
Experience
Work history, roles, and key accomplishments
Coordinates end-to-end operational support for travel agents, group leaders, and participants throughout the group planning and booking lifecycle. Maintains high quality assurance scores and earned top-performer recognition.
Education
Degrees, certifications, and relevant coursework
Baruch College
Corporate Communications
Completed coursework in Corporate Communications at Baruch College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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