Open to opportunities

Mykaea Mills

@mykaeamills

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Dedicated workforce management analyst with strong customer service skills.

United States

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What I'm looking for

I am seeking a role that values teamwork and offers opportunities for growth.

With a diverse background in customer service and workforce management, I have honed my skills in optimizing labor forces and ensuring exceptional guest experiences. My journey began in the food service industry, where I developed a keen understanding of operational efficiency and customer satisfaction.

As a Workforce Management Analyst at VXI Global Solutions, I focused on forecasting and scheduling to align staffing with business needs. My experience at Norwegian Cruise Line has further enhanced my ability to handle reservations and inquiries, ensuring that every customer interaction is positive and professional. I am passionate about creating environments where both employees and customers thrive.

Experience

Work history, roles, and key accomplishments

Workforce Management Analyst

VXI Global Solutions

Aug 2022 - Mar 2024 (1 year 7 months)

Optimized a company's labor force to ensure the right number of employees with the right skills were available at the right times to meet business needs. Managed forecasting, scheduling, time and attendance, real-time adherence, and compliance.

Workforce Management Forecasting Scheduling Time Management Compliance Data Analysis

Assistant General Manager (AGM)

Jersey Mike's

Jan 2017 - May 2021 (4 years 4 months)

Assisted the general manager in overseeing daily operations of a busy restaurant, ensuring smooth and efficient service. Handled customer complaints and resolved issues promptly and professionally, ensuring high levels of guest satisfaction.

Customer Service Inventory Control Food Preparation Team Leadership Staff Training

Cruise

Norwegian Cruise Line Holdings Ltd

Currently handling reservations, inquiries, and customer service related to cruises. Ensuring smooth and efficient service delivery for all customer interactions.

Customer Service Reserving Customer Relationship Management Communication Skills

Education

Degrees, certifications, and relevant coursework

Coral Glades High School

High school diploma or GED, General Studies

2017 - 2020

Completed high school education, acquiring foundational knowledge and skills across various subjects. Prepared for further education or entry into the workforce.