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Corey Thurston Brown

@coreythurstonbrown

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Experienced IT technician specializing in cloud solutions and technical support.

United States

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What I'm looking for

I am looking for a role that values innovation and offers opportunities for professional growth.

With over 20 years of hands-on IT experience, I have developed a strong background in technical support, system administration, and cloud environments. My journey began as a Lead Computer Technician, where I honed my skills in diagnosing and repairing hardware and software issues across various platforms. I have a proven track record of delivering exceptional customer support and ensuring network security through proactive monitoring and configuration.

In my most recent role as a Cloud Specialist at Hyland Software, I provided Tier 2 support for cloud infrastructure, resolved Salesforce-related tickets, and authored detailed documentation to facilitate knowledge transfer. My ability to collaborate with cross-functional teams has been instrumental in ensuring the high availability of cloud solutions. I am passionate about leveraging technology to improve internal operations and enhance user experience.

Experience

Work history, roles, and key accomplishments

Current

IT Technician

Current

Freelance

Jan 2024 - Present (1 year 7 months)

Provided comprehensive computer repair services to residential and small business clients. Delivered end-to-end 3D printing services, encompassing design, slicing, and post-processing.

3D Printing Website Design Troubleshooting

Cloud Specialist

Hyland Software

Nov 2021 - Present (3 years 9 months)

Monitored and responded to system alerts, resolving incidents using industry best practices and providing Tier 2 support for cloud infrastructure. Resolved Salesforce-related tickets and customized configurations to enhance usability, while also authoring detailed documentation via Confluence.

Cloud Infrastructure Salesforce Administration Confluence Active Directory Incident Management System Monitoring

Lead Computer Technician

Dataflow Computer

Mar 2008 - Present (17 years 5 months)

Provided Tier 1 and Tier 2 support for residential and small business clients, diagnosing and repairing hardware/software issues across Windows and macOS platforms. Built high-performance custom PCs to meet client specifications and ensured network security and efficiency through proactive configuration and monitoring.

Windows OS MacOS Network Security Remote Support

Education

Degrees, certifications, and relevant coursework

ITT Technical Institute

Bachelor's Degree, Specialized Technology

Obtained a Bachelor's Degree in Specialized Technology from ITT Technical Institute. This program focused on various aspects of technology, providing a comprehensive understanding of the field.