Open to opportunities

Corey Roberts

@coreyroberts

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Customer-focused remote service representative with expertise in problem resolution.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated and customer-focused Remote Service Representative with extensive experience in problem resolution, client support, and data management. My career has been marked by a commitment to ensuring customer satisfaction, as evidenced by my 97% customer satisfaction rate at Northwell Health. I excel in managing high-volume customer interactions, providing financial counseling, and assisting customers with payment plans and financial aid programs.

Throughout my professional journey, I have honed my skills in compliance with regulatory guidelines, meticulous documentation, and training new hires to enhance team efficiency. My previous roles have equipped me with a strong foundation in administrative support, payroll management, and HR assistance, allowing me to contribute effectively to any team. I am passionate about delivering empathetic service and resolving inquiries promptly, ensuring a seamless experience for all clients.

Experience

Work history, roles, and key accomplishments

Senior Patient Access Service Representative

Northwell Health

Jan 2022 - Dec 2024 (2 years 11 months)

Managed high-volume customer interactions via phone and email, resolving patient inquiries related to billing, scheduling, and insurance authorizations. Maintained a 97% customer satisfaction rate through prompt, accurate, and empathetic service.

Customer Service Billing Insurance Authorization Data Management Training Mentoring

Administrative Assistant/Recruiter

Bells Staffing Services

Aug 2021 - Jan 2022 (5 months)

Assisted with customer inquiries and service requests, ensuring prompt resolutions and smooth communication. Managed employee payroll and scheduling, addressing concerns while maintaining high accuracy.

Customer Service Payroll Management Onboarding Data Entry

HR Assistant

ABM Industries, Inc.

Aug 2018 - Jan 2019 (5 months)

Acted as a customer service liaison, handling employee inquiries and resolving HR-related issues. Assisted in data entry and recordkeeping, ensuring accuracy in employee records.

Customer Service Data Entry Record keeping Employee Relations

Payroll Clerk/Administrative Assistant

Airways

Aug 2016 - Mar 2018 (1 year 7 months)

Provided customer service via phone and email, resolving payroll-related concerns and discrepancies. Processed payroll for employees while ensuring compliance with state and federal regulations.

Customer Service Payroll Processing Regulatory Compliance