Cora Horhocea

Served as primary point of contact for corporate and private clients, managing full client relationship lifecycle across 30 events in five months. Onboarded and trained a 20-person service team, achieving full staff retention and reducing cost variance by 11%.

Managed full-cycle client accounts for two sister companies, overseeing a portfolio worth $1,200,000 in total contract value across 75+ engagements. Drove 97% on-or-under-budget delivery and a zero-incident execution record, achieving a 60% repeat-client and referral rate.

Directed daily operations and P&L across 3 resort properties, lifting occupancy by 25% and adding $300,000 in incremental revenue through OTA optimization and data-driven repositioning. Held guest satisfaction scores at 8.5+ while cutting operating costs 10–15%.

Generated $150,000 in event revenue through integrated marketing campaigns reaching 30+ leads and bookings. Managed 40 client accounts end-to-end, achieving 50% retention.

Raised guest satisfaction score from 7.9 to 9.0 through process and training improvements. Resolved escalated guest issues as Manager on Duty with a 95% same-shift resolution rate and cut front-desk staff turnover by 35%.

Delivered check-in/check-out and guest service at a 4-star property, resolving first-contact requests and escalating complex cases to management.

Delivered 50+ international tour packages over five years, generating $300,000 in client revenue. Led a 10-person team in product design, expanding into 5 international markets and sustaining 90% client retention.

MSc in International Hospitality, Events and Tourism Management from Oxford Brookes University, completed in 2021.

Bachelor of Economic Sciences in Business Administration from Dimitrie Cantemir University of Bucharest, completed in 2017.