At Okta, I own end-to-end renewals for a customer portfolio exceeding $2M in quarterly ARR. I secure long-term commitments, mitigate churn risk, and identify upsell and cross-sell opportunities across Workforce and Customer Identity Cloud customers.
I partner with Customer Success Managers and Account Executives on strategic plans for at-risk accounts, lead complex negotiations with C-level stakeholders and procurement teams, and maintain accurate renewal forecasting in Salesforce, Gainsight, and Clari.
Before Okta, I built leadership and operational experience at CGS Romania, overseeing quality assurance processes, audits, process documentation, compliance, and team training. As a Customer Service Team Leader, I managed daily performance, training, quarterly reviews, and team development.
My hospitality background includes guest-services and front-desk supervision, resolving customer concerns, coordinating across departments, and supporting high service standards.
