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Razvan Laurentiu

@razvanlaurentiu

Operations Manager at Hotel Ohma by Winsed Swiss, where I coordinated service teams and operations for a premium establishment.

Romania

Message

At Hotel Ohma by Winsed Swiss, I directed daily operations and coordinated maintenance, logistics, and service teams to support seamless service. I also managed the customer journey and relationships with high-net-worth clients and key stakeholders.

Earlier, I held full P&L and operational accountability at Denisa Boutique Hotel, and developed B2B partnerships across Europe and the US at Wimdu GmbH. My work has included budgeting, team development, contract negotiations, and customer service recovery.

Experience

Work history, roles, and key accomplishments

Operations & Front-of-House Manager

Hotel Ohma by Winsed Swiss

Jan 2024 - Jan 2025 (1 year)

Directed daily business operations for a premium establishment, ensuring seamless service execution and alignment with luxury corporate standards. Led, trained, and mentored a client-facing team to maintain peak operational efficiency and high satisfaction metrics.

Operations Management Team Leadership Customer Relationship Management Cross functional Coordination Service Recovery Luxury Hospitality

Operations & Duty Manager

B&B Hotels

Jan 2023 - Jan 2024 (1 year)

Supervised daily operations and workforce scheduling within a fast-paced, high-volume international corporate environment. Optimized standard operating procedures to streamline customer onboarding and administrative processes.

Operations Management Workforce Scheduling SOP Optimization Client Relations Problem Solving Service Recovery

General Manager / Operations Director

Denisa Boutique Hotel

Jan 2020 - Jan 2022 (2 years)

Held full P&L and operational accountability, managing budgeting, cost control, and strategic financial planning. Oversaw human resources lifecycle, including recruitment, onboarding, performance evaluation, and talent retention.

P&L management Budgeting Cost Control Strategic Planning Human Resources Recruitment Performance Evaluation Talent Retention

Sales & Partnership Manager (Europe & USA)

Wimdu GmbH

Jan 2012 - Jan 2019 (7 years)

Spearheaded international business development initiatives, securing and scaling B2B partnerships across the EU and US. Negotiated commercial contracts, expanding platform inventory and strengthening market positioning.

B2B Sales Business Development Contract Negotiation Market Analysis Data driven optimization Partnership Management

Sales Supervisor

Flagship Retail Services Inc.

Jan 2007 - Jan 2011 (4 years)

Promoted from Sales Assistant to Supervisor based on consistent performance and leadership potential. Exceeded aggressive sales targets through advanced cross-selling, upselling, and relationship-building techniques.

Sales Cross Selling Upselling Customer Service Account Management Team Leadership

Customer Service & Front Desk Representative

Comfort Suites

Jan 2004 - Jan 2006 (2 years)

Managed client management software, data entry, reservations, and incoming corporate inquiries. Ensured professional front-of-house representation and achieved top-tier customer satisfaction metrics.

Customer Service Front Desk Operations Data Entry Reservations Client Management Software