Open to opportunities

Connor Clay

@connorclay

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Operations-focused professional with 7+ years in e-commerce fulfillment.

United States

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What I'm looking for

I am seeking a role that values data-driven decision-making and offers opportunities for growth in analytics and operations management.

With over seven years of experience in frontline leadership within e-commerce fulfillment, I have honed my skills in operations management and data analytics. My academic foundation in Information Technology Management complements my practical experience, allowing me to design analytics solutions that track KPIs and support multi-department reporting. I am passionate about translating operational challenges into data-driven insights, leading to significant improvements in on-time handoff, Net Promoter Score (NPS), and item availability.

At Safeway, I managed a team of over 30 individuals, focusing on efficiency, accuracy, and customer service. My leadership resulted in improved NPS from 68 to 90 and on-time order handoff from 70% to 95%. I have developed PowerBI dashboards and Excel reports that have been instrumental in decision-making processes for store leadership. My technical skills include proficiency in PowerBI, SQL, and various cloud and infrastructure tools, which I leverage to drive operational excellence.

Experience

Work history, roles, and key accomplishments

Current

E-Commerce Lead

Current

Safeway (Albertsons Companies)

Jan 2018 - Present (7 years 7 months)

Managed a 30+ person team responsible for fulfilling online grocery orders, focusing on efficiency, accuracy, and service. Oversaw department scheduling, training, and performance management in coordination with store and district leadership.

Team Leadership KPI Tracking Inventory Management Customer Satisfaction Excel Data Analysis Coaching Operations Management

Education

Degrees, certifications, and relevant coursework

Western Governors University

Master of Science, Information Technology Management

Designed a comprehensive data modernization proposal for a fictional enterprise, including data governance, Snowflake data warehouse, and ELT pipeline recommendations. Described use of Microsoft Purview for policy enforcement and Power BI dashboards for executive reporting.

Western Governors University

Bachelor of Science, Information Technology

Created a relational schema and supporting documentation for a grocery business, including entity-relationship diagrams and normalization to 3NF. Used SQL concepts including joins, views, and indexing strategies to model key business queries.