Catherine Schneider

At Verizon, I improved retained revenue by $12 million annually through operational improvements, performance analysis, and targeted corrective actions. I also helped reduce customer call handling time and repeat call issues by 3% each.

I managed post-billing adjustment operations, supported internal audits and Sarbanes-Oxley compliance, and developed performance reports and forecasting models. I also coached and developed a team of 12 direct reports.