Connie Mckay

Managed guest and host requests via phone, email, and chat, resolving booking issues, cancellations, and disputes in line with Airbnb policies. Delivered high-quality support in a fast-paced, multicultural environment, achieving excellent customer satisfaction through empathy and efficient problem-solving.

Sold customized insurance solutions tailored to client needs, developing and maintaining a strong portfolio of clients. Provided guidance on policies, claims, and financial protection plans, consistently meeting and exceeding sales targets.

Provided front desk and telephone reception services at the Ministry, assisting citizens with administrative procedures and directing them to appropriate departments. Ensured security by monitoring access and reporting suspicious activities, acting as a mediator in sensitive situations.

Coordinated daily operations for over 30 movers and transport partners across multiple locations, scheduling and dispatching teams for timely pickups, deliveries, and moves. Monitored workflows, resolved logistical issues, and optimized routing for efficiency, serving as the main point of contact between clients, drivers, and internal teams.

Completed secondary education, earning a High School Diploma from Edgar POE in Paris. This foundational education provided a broad range of knowledge and skills.

Participated in First Aid and Emergency Response Training in Paris. This training equipped me with essential skills for responding to medical emergencies and providing immediate care.

Obtained the National Certificate of Civic Duty Participation in Paris. This certificate signifies engagement in civic duties and responsibilities, contributing to community and national service.

Grade: Honors

Earned the Brevet Diploma, a middle school certificate, from St GEORGES in Paris. This diploma marked the completion of middle school education, providing a strong academic foundation.