Connie Mckay
@conniemckay
Dedicated customer support specialist with strong communication skills.
What I'm looking for
I am a customer support specialist with extensive experience in managing guest and host requests at Airbnb. My role involves resolving booking issues and ensuring high-quality support in a fast-paced, multicultural environment. I pride myself on delivering excellent customer satisfaction through empathy and effective communication in both English and French.
Previously, I worked as an Insurance Sales Advisor at Allianz, where I tailored insurance solutions to meet client needs and consistently exceeded sales targets. My background also includes serving as an Adjunct Police Officer, where I assisted citizens with administrative procedures and ensured security by monitoring access. This diverse experience has honed my problem-solving skills and ability to handle stressful situations.
With a strong foundation in logistics and operations coordination, I have successfully managed teams and optimized workflows to enhance efficiency. I am passionate about providing exceptional service and am eager to bring my skills to a new opportunity that values communication and customer satisfaction.
Experience
Work history, roles, and key accomplishments
French Customer Support Specialist
Telus Digital
Feb 2025 - Present (5 months)
Managed guest and host requests via phone, email, and chat, resolving booking issues, cancellations, and disputes in line with Airbnb policies. Delivered high-quality support in a fast-paced, multicultural environment, achieving excellent customer satisfaction through empathy and efficient problem-solving.
Insurance Sales Advisor
Allianz
Sep 2022 - Present (2 years 10 months)
Sold customized insurance solutions tailored to client needs, developing and maintaining a strong portfolio of clients. Provided guidance on policies, claims, and financial protection plans, consistently meeting and exceeding sales targets.
Adjunct Police Officer
Police Nationale
Jun 2019 - Present (6 years 1 month)
Provided front desk and telephone reception services at the Ministry, assisting citizens with administrative procedures and directing them to appropriate departments. Ensured security by monitoring access and reporting suspicious activities, acting as a mediator in sensitive situations.
Logistics and Transport Operations Coordinator
GSG Transports
Jan 2018 - Present (7 years 6 months)
Coordinated daily operations for over 30 movers and transport partners across multiple locations, scheduling and dispatching teams for timely pickups, deliveries, and moves. Monitored workflows, resolved logistical issues, and optimized routing for efficiency, serving as the main point of contact between clients, drivers, and internal teams.
Education
Degrees, certifications, and relevant coursework
Edgar POE
High School Diploma, General Studies
Completed secondary education, earning a High School Diploma from Edgar POE in Paris. This foundational education provided a broad range of knowledge and skills.
Paris
Certificate, First Aid and Emergency Response
Participated in First Aid and Emergency Response Training in Paris. This training equipped me with essential skills for responding to medical emergencies and providing immediate care.
Paris
National Certificate of Civic Duty Participation, Civic Duty
Obtained the National Certificate of Civic Duty Participation in Paris. This certificate signifies engagement in civic duties and responsibilities, contributing to community and national service.
St GEORGES
Brevet Diploma, General Studies
Grade: Honors
Earned the Brevet Diploma, a middle school certificate, from St GEORGES in Paris. This diploma marked the completion of middle school education, providing a strong academic foundation.
Availability
Location
Authorized to work in
Job categories
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