Connie MckayCM
Open to opportunities

Connie Mckay

@conniemckay

Dedicated customer support specialist with strong communication skills.

France
Message

What I'm looking for

I am looking for a role that values communication and offers growth opportunities.

I am a customer support specialist with extensive experience in managing guest and host requests at Airbnb. My role involves resolving booking issues and ensuring high-quality support in a fast-paced, multicultural environment. I pride myself on delivering excellent customer satisfaction through empathy and effective communication in both English and French.

Previously, I worked as an Insurance Sales Advisor at Allianz, where I tailored insurance solutions to meet client needs and consistently exceeded sales targets. My background also includes serving as an Adjunct Police Officer, where I assisted citizens with administrative procedures and ensured security by monitoring access. This diverse experience has honed my problem-solving skills and ability to handle stressful situations.

With a strong foundation in logistics and operations coordination, I have successfully managed teams and optimized workflows to enhance efficiency. I am passionate about providing exceptional service and am eager to bring my skills to a new opportunity that values communication and customer satisfaction.

Experience

Work history, roles, and key accomplishments

TD
Current

French Customer Support Specialist

Telus Digital

Feb 2025 - Present (5 months)

Managed guest and host requests via phone, email, and chat, resolving booking issues, cancellations, and disputes in line with Airbnb policies. Delivered high-quality support in a fast-paced, multicultural environment, achieving excellent customer satisfaction through empathy and efficient problem-solving.

AL

Insurance Sales Advisor

Allianz

Sep 2022 - Present (2 years 10 months)

Sold customized insurance solutions tailored to client needs, developing and maintaining a strong portfolio of clients. Provided guidance on policies, claims, and financial protection plans, consistently meeting and exceeding sales targets.

PN

Adjunct Police Officer

Police Nationale

Jun 2019 - Present (6 years 1 month)

Provided front desk and telephone reception services at the Ministry, assisting citizens with administrative procedures and directing them to appropriate departments. Ensured security by monitoring access and reporting suspicious activities, acting as a mediator in sensitive situations.

GT

Logistics and Transport Operations Coordinator

GSG Transports

Jan 2018 - Present (7 years 6 months)

Coordinated daily operations for over 30 movers and transport partners across multiple locations, scheduling and dispatching teams for timely pickups, deliveries, and moves. Monitored workflows, resolved logistical issues, and optimized routing for efficiency, serving as the main point of contact between clients, drivers, and internal teams.

Education

Degrees, certifications, and relevant coursework

EP

Edgar POE

High School Diploma, General Studies

Completed secondary education, earning a High School Diploma from Edgar POE in Paris. This foundational education provided a broad range of knowledge and skills.

PA

Paris

Certificate, First Aid and Emergency Response

Participated in First Aid and Emergency Response Training in Paris. This training equipped me with essential skills for responding to medical emergencies and providing immediate care.

PA

Paris

National Certificate of Civic Duty Participation, Civic Duty

Obtained the National Certificate of Civic Duty Participation in Paris. This certificate signifies engagement in civic duties and responsibilities, contributing to community and national service.

SG

St GEORGES

Brevet Diploma, General Studies

Grade: Honors

Earned the Brevet Diploma, a middle school certificate, from St GEORGES in Paris. This diploma marked the completion of middle school education, providing a strong academic foundation.

Tech stack

Software and tools used professionally

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Connie Mckay - French Customer Support Specialist - Telus Digital | Himalayas