Mauricio Guerra

I’m a customer service specialist fluent in English, French, and Spanish, with 20 years of experience focused on resolving complex customer issues quickly. I’m known for improving how teams deliver support and for keeping communication clear across customers, stakeholders, and internal teams.

Most recently, I’ve provided trilingual customer support (non-medical daily living) by identifying people’s needs and coordinating communication with medical teams and families. Previously, I handled customer retention and property administration, coordinating maintenance, security, and sanitizing while ensuring services stayed compliant with local regulations.

I’ve also managed CRM and guest satisfaction in a hotel setting—supporting multiple departments, defining loyalty strategy, and maintaining high VIP and corporate service standards. Earlier roles included online customer support with technical issue resolution through ticketing and phone workflows, plus reception and night audit duties where I welcomed guests and trained new hires on operational protocols.