Open to opportunities

ComfortE Eshiet

@comforteeshiet

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Customer Success Manager helping SaaS and subscription customers reach value fast, expand usage, and stay long term.

Nigeria

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What I'm looking for

I’m looking for a CS role where I can drive faster time-to-value, improve onboarding with scalable systems, and partner cross-functionally to reduce churn—while owning technical support and live virtual customer experiences.

I’m a Customer Success Manager with 5+ years in client-facing roles across SaaS, subscription and membership, eCommerce, wellness, and creator economy platforms. I focus on helping customers reach value quickly, expand usage over time, and stay for the long run.

In my most recent work, I’ve owned technical support and member success for a subscription wellness membership platform—handling login, access, billing, and membership issues daily. I’ve also guided 973 members through a subscription tier migration and coordinated backend support for live Zoom events with 500+ attendees.

I’m especially strong at onboarding systems. I onboarded 5,020+ creators across 10 brand accounts, reduced new-member onboarding time by 30% through SOPs and knowledge base development, and improved team efficiency by 25% by identifying workflow bottlenecks and implementing process improvements.

I bring a cross-functional, “voice of the customer” mindset—triaging issues with playbooks, escalating thoughtfully, and partnering with product and internal teams to close the gap between what customers need and what the product delivers. I’m comfortable leading training and live virtual experiences, whether it’s Zoom onboarding or community workshops.

Experience

Work history, roles, and key accomplishments

Current

Customer Success & Support Specialist

Current

Freelance

Mar 2022 - Present (4 years 4 months)

Provided customer onboarding and support across SaaS, eCommerce, DTC, wellness, and creator-focused businesses via email, chat, and community channels. Built SOPs and knowledge base materials and coordinated customer training sessions and follow-ups to improve adoption and reduce resolution time.

Customer Onboarding Customer Support Community Support Customer Lifecycle Management

Technical Support & Ops Specialist

Subscription Wellness Membership Platform

Apr 2025 - Jun 2026 (1 year 2 months)

Served as the primary technical support contact for a subscription-based wellness membership platform, resolving login, access, billing, and membership issues. Led support for tier transitions and coordinated technical delivery for live Zoom events with 500+ attendees.

Technical Support Customer Onboarding Subscription Based Support Troubleshooting Billing Support Zoom ServiceTitan Jira Stripe PayPal MemberPress

Affiliate & Creator Success Manager

UK-Based DTC TikTok Shop Agency

Dec 2024 - Oct 2025 (10 months)

Onboarded 5,020+ creators across multiple B2B brand accounts, providing platform setup and hands-on training for fast activation. Managed creator accounts, proactively reduced onboarding bottlenecks, and improved team efficiency and onboarding speed through SOPs and documentation.

Risk Monitoring Onboarding

Community Support Ops Coordinator

Remote

Jul 2023 - Jan 2024 (6 months)

Managed customer and community interactions as the first point of contact, supporting onboarding and engagement initiatives to improve retention and customer experience. Coordinated Zoom workshops for 50+ participants and created Notion-based walkthroughs and documentation to standardize support processes.

Community Management Customer Support Customer Onboarding Zoom Troubleshooting Notion Escalation Handling