Colleta User
@colletauser
I provide timely chat and email customer support for e-commerce orders and inquiries.
KenyaWhat I'm looking for
I manage an independent Shopify store, handling live chat and email inquiries about products, payments, delivery tracking, and order status. I also troubleshoot Printify fulfillment delays and keep customers updated to reduce escalated disputes.
I maintain accurate Shopify product descriptions, pricing, system data, inventory logs, and recurring inquiry records using Excel and Google Sheets to improve support response efficiency.
Previously, I supported in-store customers at Mr. Price and assisted clients and daily operations during a fashion design internship. I'm eager to bring friendly, timely, and professional customer assistance to a remote chat support role.
Experience
Work history, roles, and key accomplishments
E-Commerce Store Manager
Independent Shopify Store
Jan 2024 - Present (2 years 7 months)
Managed end-to-end order processing and provided customer support via live chat and email for an independent Shopify store. Maintained product data and tracked inquiries using Excel and Google Sheets.
Education
Degrees, certifications, and relevant coursework
Kenyatta University
Bachelor of Arts, Fashion Design and Marketing
Pursuing a Bachelor of Arts in Fashion Design and Marketing, with an expected graduation in June 2026.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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