COLLEEN McGuirk
@colleenmcguirk
Customer Success and Support professional focused on compliant data verification.
United StatesWhat I'm looking for
I’m a high-performing Customer and Support Services professional with a proven track record of delivering exceptional service in fast-paced, compliance-driven environments. I’m adept at navigating complex digital databases, managing high-volume communications, and resolving client inquiries with speed and precision.
In my current dispatch role, I manage real-time digital dispatch operations while serving as a central communication hub to de-escalate customer concerns and bridge communication between guests, staff, and management. Previously, I verified complex healthcare insurance information, audited daily compliance and financial records, and consistently earned top financial performance through accuracy. I’ve also conducted deep-dive background data research with strict FCRA and state compliance requirements, documenting findings clearly in proprietary database systems—often working independently with minimal supervision.
Experience
Work history, roles, and key accomplishments
VLT Attendant / Dispatcher
JACK Thistledown Racino
May 2021 - Present (5 years 2 months)
Manage real-time digital dispatch operations for VLT performance, optimizing floor efficiency and technical response times. Provide high-touch customer service, handle high-volume financial cash reconciliation, and de-escalate guest concerns as a central communication hub.
Patient Service Specialist
Cleveland Clinic Foundation
Aug 2017 - Present (8 years 11 months)
Verify complex healthcare insurance information and register patient demographic data into electronic health record systems to support onboarding. Audit compliance and financial records for data integrity and regulatory adherence.
Records Researcher
Onesource Technology DBA Asurint
Jan 2019 - Sep 2019 (8 months)
Conduct digital research on applicant background data to ensure adherence to FCRA and state compliance guidelines. Analyze high volumes of sensitive documentation and document research findings within proprietary database systems.
Office Assistant
The Copier Guy
Sep 2016 - Aug 2017 (11 months)
Coordinate office logistics including equipment maintenance scheduling, inventory supply chains, and client delivery schedules. Provide front-line administrative support to clients via phone and email while handling complex inquiries.
Slot Attendant / Dispatcher
Horseshoe / JACK Cleveland Casino
May 2013 - Sep 2016 (3 years 4 months)
Direct central dispatch operations for slot operations by coordinating team movements through digital channels to maximize floor performance and asset uptime. Resolve a high volume of guest inquiries and handle cash distribution accurately in a fast-paced environment.
Seamstress
Horseshoe Cleveland Casino
Apr 2012 - May 2013 (1 year 1 month)
Perform precise technical alterations and wardrobe maintenance with a focus on quality control and efficient turnaround. Maintain a high standard of visual presentation for wardrobes.
Education
Degrees, certifications, and relevant coursework
Virginia Marti College of Art and Design
Associate of Applied Business, Fashion Design
2009 - 2011
Completed an Associate of Applied Business in Fashion Design from 2009 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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