Colin Sechrist

Strategic and outcome-driven Senior Technical Account Manager with a proven track record of bridging the gap between complex technical execution and high-level business strategy. Trusted advisor to enterprise clients, specializing in shaping technical health strategy, leading executive-level escalations, and mentoring engineering/TAM teams to drive long-term business value.
Key Responsibilities &

Worked as Technical Account Manager at Benevity.

Coaches and leads the team through daily operations, escalations, and process improvements aligned with company values.

Analyzes client feedback and queue data alongside Client Success to improve support strategy, efficiency, and administrator experience.

Proactively manages support queues, phone coverage, and SLAs/SLOs, keeping leadership informed on queue health.

Maintains expert knowledge of

Worked as Technical Support Specialist II - Dedicated at Benevity.

• Provide superior customer service to customers
• Manage and provide support for all products to customers
• Manage support tickets by working with other departments and triage to others when necessary
• Manage and interface with the 24/7 Call Center provider agents
• Provides 5 star support to customers by solving problems in a quick and professional manner
• Develop and maintain technical mater

• Sole creation of eCommerce website for dealership
• Sales generating of $1,000,000+ within first running year of eCommerce site creation.
• Maintained and upkeep of website through product xml and Linux scrapes.
• Oversee inbounding and all marketing aspects of ecommerce business and Fulfillment of eCommerce orders.
• Assist in writing, delivery, and tracking of Press Releases along with product

• Provided Tier 1 technical hardware support on desktops and laptops for Box Store companies (Walmart, Staples, Best Buy)
• Provided Tier 2 software support for a variety of clients by removing viruses and updating key OS files
• Award winning training classes achieved on Customer Handling and Customer Service.
• Awarded Employee of the month in March and October of 2013 for outstanding technical

• Software support for online backup suites (iDrive, iBackup) for subscribing and potential customers
• Customer phone support for Sales and Billing inquires
• Provided orientation to new customers of how to install backup software as well as how to utilize encrypted backups and scheduled restorations of personal files
• Advanced to Lead Sales Associate and Technical Team Lead positions.

• Software support for auto-financing software (mDesking, Lease Profit) for subscribing dealerships and On-site Field Technicians
• Provided remote hardware support for desktops, card reading / scanning kiosks, printers and Cisco routers
• Provided remote software support and rebuild supported builds and versions for clients
• Awarded Employee of the Month in March 2008 for outstanding technical a

Aug 2025

Certificate - ICND (Interconnecting Cisco Network Devices)
BSCN (Building Scalable Cisco Networks)