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Colin Lambert

@colinlambert

Customer onboarding specialist at Precisely who cut SaaS onboarding time 40% and raised satisfaction 30%.

At Precisely, I built a customer onboarding program for a newly launched SaaS product, cutting onboarding time by 40% and raising satisfaction by 30% across roughly 2,000 customer companies. I also produced Camtasia tutorials and in-app onboarding in Intercom to support self-guided product adoption.

At Brundage Group, I owned the learning and development function and increased compliance training completion from 40% to 90% in 30 days. I’ve administered 12+ LMS platforms, led two full LMS migrations, and designed accessible, scenario-based training for healthcare teams.

Experience

Work history, roles, and key accomplishments

Learning Systems Program Manager

Brundage Group

Jan 2023 - Jan 2026 (3 years)

Owned the end-to-end L&D function for a healthcare revenue cycle organization, including program design, LMS administration, and compliance training. Drove compliance training completion from 40% to 90% in 30 days and built a SharePoint training hub.

LearnUpon Articulate Storyline SharePoint Compliance Training Instructional Design Section 508 WCAG

Senior Technical Instructional Designer

Precisely

Jan 2019 - Jan 2023 (4 years)

Designed technical eLearning, customer education, and sales enablement for a global data integrity SaaS company. Built a global customer onboarding program that cut onboarding time by 40% and raised satisfaction by 30% across 2,000 customer companies.

Camtasia Intercom Skilljar LMS Migrations E Learning Sales Enablement Customer Education SaaS

Senior Instructional Designer

Mayo Clinic

Jan 2015 - Jan 2019 (4 years)

Designed enterprise eLearning and systems training for a major health system, supporting 36 Care Teams through an Epic EHR implementation. Managed Epic training centers and contributed to 3,400 training topics.

Epic Workday E Learning Instructional Design Kirkpatrick Evaluation Change Management

Founder & Senior Training Consultant

Lambert Consulting

Jan 2011 - Jan 2015 (4 years)

Founded and led a 5-person training team, managing project allocation and client outcomes. Designed and delivered PeopleSoft ERP implementation training for HR, Finance, Campus Solutions, and CRM across multiple industries.

Peoplesoft ERP Training Needs Analysis Instructional Design Oracle Instructor

Senior Training Consultant

Higher Technology Solutions

Jan 2010 - Jan 2011 (1 year)

Led orientation and onboarding programs for 40,000 employees and customers across 60 client companies. Built facilitator-led and eLearning curriculum with Oracle UPK, Articulate Storyline, and Adobe Captivate.

UPK Articulate Storyline Adobe Captivate Peoplesoft Onboarding E Learning

Senior Training Consultant

Cajana Inc.

Jan 2008 - Jan 2010 (2 years)

Designed training for the USDA National Finance Center, supporting a major PeopleSoft HR upgrade. Delivered PeopleSoft ERP training across HR, Finance, and CRM for technology, financial services, and federal clients.

Peoplesoft ERP Training Federal Training Instructional Design