Colin Jacobsen
@colinjacobsen
Experienced contract management and customer success professional driving retention and growth.
United StatesWhat I'm looking for
I am an experienced contract management and customer success professional with a strong background in revenue retention, upsells, and cross-functional collaboration. I have managed a $2M+ annual contract portfolio and consistently delivered 90%+ gross revenue retention and 105%+ net revenue retention.
My career spans roles in contract management, account management, recruiting, field operations, and marketing where I built processes, implemented SaaS solutions, and leveraged tools like Salesforce and Power BI to streamline workflows and surface expansion opportunities. I prioritize clear communication, consultative problem-solving, and scalable best practices.
I hold a B.S. in Business (Marketing) from the University of Minnesota's Carlson School of Management, have HubSpot certifications in Digital Marketing, Revenue Operations, and SEO, and I seek roles where I can apply quantitative and qualitative skills to improve customer outcomes and company revenue.
Experience
Work history, roles, and key accomplishments
Managed a $2M+ annual contract portfolio across 100+ B2B subscription accounts, achieving 90%+ gross retention and 105%+ net revenue retention while driving renewals, upsells, and contract lifecycle efficiencies.
Field Manager
24-Hour Field Services
Feb 2018 - Apr 2021 (3 years 2 months)
Recruited, trained, and managed field contractors for property inspections, owned quality control and master scheduling, and implemented SaaS solutions to streamline inspection delivery to financial institution clients.
Sourced and closed new business for supply-chain software with enterprise clients (including major retailers), delivered product demonstrations, and exceeded sales quotas while managing pipeline in Salesforce.
Recruited and placed IT professionals by prescreening, interviewing, and matching candidates to client needs, consistently exceeding connection and interview metrics while maintaining strong client relations.
Baseball Operations Intern
Inside Edge Scouting Services
Feb 2014 - Sep 2014 (7 months)
Captured and validated real-time professional baseball event data, maintained qualitative player notes and video replay integrity, and produced post-game reports to support scouting operations.
Game Day Intern
Gopher Sports Marketing
Jul 2013 - Jun 2014 (11 months)
Executed in-game marketing promotions and managed event setup logistics for university sporting events while supporting corporate sponsors and marketing staff.
Education
Degrees, certifications, and relevant coursework
University of Minnesota, Twin Cities
Bachelor of Science in Business, Marketing
Completed a Bachelor of Science in Business with a major in Marketing from the Curtis L. Carlson School of Management, recognized on the Dean's List.
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Colin?
You can contact Colin and 90k+ other talented remote workers on Himalayas.
Message ColinFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
