Codrut-Gabriel Cumpanasu

Developed internal SOPs and knowledge bases to streamline customer support operations. Responded to client inquiries promptly and accurately via phone, email, and chat, educating customers about billing processes and partnership details.

Developed internal SOPs and knowledge bases to streamline customer support operations. Responded to client inquiries promptly and accurately via phone, email, and chat, educating customers about billing processes and partnership details.

Collaborated with cross-functional teams to identify areas for process improvement, resulting in reduced customer complaints. Streamlined call center operations by implementing new protocols and procedures.

Collaborated with cross-functional teams to find areas for process improvement, resulting in reduced customer complaints. Streamlined call center operations for increased efficiency by implementing new protocols and procedures.

Responded quickly to customer inquiries and acted on customer feedback to show their opinion matters. Demonstrated empathy to make customers feel valued and turn angry customers into happy ones.

Responded quickly to customer inquiries and acted on customer feedback to show their opinion matters. Demonstrated empathy to make customers feel valued and turn angry customers into happy ones.

Worked closely with clients to understand unique needs and meet specific travel desires. Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.

Worked closely with clients to understand unique needs and meet specific travel desires, exceeding customer service satisfaction standards. Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.

Fostered strong relationships with parents and guardians, keeping them informed about their child
’s progress and addressing any concerns promptly. Incorporated creative problem-solving exercises into lessons, promoting critical thinking skills among students.

Fostered strong relationships with parents and guardians, keeping them informed about their child’s progress and addressing any concerns promptly. Incorporated creative problem-solving exercises into lessons, promoting critical thinking skills among students.

Worked with customer service to handle escalated customer issues. Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.

Worked with customer service to handle escalated customer issues and organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team. Enhanced team performance by implementing efficient work processes and providing constructive feedback.

Implemented strategies to increase customer service satisfaction ratings. Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

Implemented strategies to increase customer service satisfaction ratings and monitored team performance, adhering to service level agreements (SLAs). Resolved customer complaints in a professional and timely manner.

Participated in special projects as assigned by senior leadership team members while maintaining core responsibilities as Junior Analyst. Developed Excel-based financial models to support budgeting and forecasting efforts, leading to better resource planning.

Participated in special projects as assigned by senior leadership team members while maintaining core responsibilities as Junior Analyst. Developed Excel-based financial models to support budgeting and forecasting efforts, leading to better resource planning.

Participated in special projects as assigned by senior leadership team members while maintaining core responsibilities as Junior Analyst. Developed Excel-based financial models to support budgeting and forecasting efforts, leading to better resource planning.

Participated in special projects as assigned by senior leadership team members while maintaining core responsibilities as Junior Analyst. Developed Excel-based financial models to support budgeting and forecasting efforts, leading to better resource planning.

Participated in special projects as assigned by senior leadership team members while maintaining core responsibilities as Junior Analyst. Developed Excel-based financial models to support budgeting and forecasting efforts, leading to better resource planning.

Focused on Diplomacy and Negotiation, World Economy, and Decision-making in the European Union. This program provided a comprehensive understanding of international relations and European integration processes.

Relevant coursework included Diplomacy and Negotiation, World Economy, and Decision-making in the European Union. This degree provided a strong foundation in international business administration.