I’m looking for a role where I can combine bilingual customer support and supplier analysis using SAP Ariba, improving first-contact resolution. I’m motivated by teamwork, measuring results through data, and continuous learning and growth.
Jerry Fabrizzio Rivera Campi
@jfriveracampi
Bilingual and data-driven: customer service specialist and supplier analyst with SAP Ariba expertise.
What I'm looking for
I am a bilingual Customer Service Representative with extensive experience delivering high-quality support and resolving inquiries on the first contact. I stand out for my clear communication and ability to provide top-tier support via email and phone, maintaining a strong focus on customer satisfaction.
In my experience as a Bilingual Customer Service Specialist, I consistently met and exceeded contact center targets and customer expectations. I handled inquiries professionally and accurately across inbound calls, email, and other channels, while actively contributing to the improvement of team standards and best practices.
As a Bilingual Supplier Integration Analyst, I optimized supplier onboarding on the SAP Ariba platform to drive user adoption and ensure compliance with internal KPIs. I also led a team of analysts in implementing new contact strategies, created and analyzed integration reports to support data-driven decision-making, and maintained up-to-date knowledge through continuous training on SAP Ariba modules.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Care Specialist
Tenerity Philippines Corp.
Mar 2023 - Jan 2025 (1 year 10 months)
I provided bilingual customer support focused on first-contact resolution, increasing customer satisfaction and loyalty. I consistently met and exceeded contact center targets, handling inquiries via calls, email, and other channels.
Bilingual Supplier Enablement Analyst
Feb 2020 - Oct 2022 (2 years 8 months)
I optimized supplier onboarding in SAP Ariba for Latin America, driving user adoption and compliance with internal KPIs. I created and analyzed integration reports, supported suppliers via email and phone, and led a team of analysts in new contact strategies.
Education
Degrees, certifications, and relevant coursework
De La Salle Medical and Health Sciences Institute
Bachelor's degree in Pharmacology, Pharmacology
2018 - 2021
Grade: Second Class Upper
Activities and societies: Academic group projects and collaborative research work
Bachelor’s Degree in Pharmacology from De La Salle Medical and Health Sciences Institute, completed between 2018 and 2021
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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