Jerry Fabrizzio Rivera Campi

I am a bilingual Customer Service Representative with extensive experience delivering high-quality support and resolving inquiries on the first contact. I stand out for my clear communication and ability to provide top-tier support via email and phone, maintaining a strong focus on customer satisfaction.

In my experience as a Bilingual Customer Service Specialist, I consistently met and exceeded contact center targets and customer expectations. I handled inquiries professionally and accurately across inbound calls, email, and other channels, while actively contributing to the improvement of team standards and best practices.

As a Bilingual Supplier Integration Analyst, I optimized supplier onboarding on the SAP Ariba platform to drive user adoption and ensure compliance with internal KPIs. I also led a team of analysts in implementing new contact strategies, created and analyzed integration reports to support data-driven decision-making, and maintained up-to-date knowledge through continuous training on SAP Ariba modules.