Open to opportunities

Cláudia Welter

@cludiawelter

IT/OT Transformation Program Manager at DEXA, integrating AI/ML analytics into global transformation programs and increasing delivery capacity by 20%.

Brazil

Message

What I'm looking for

I'm seeking an IT/OT Transformation Program Manager role in Portugal, Spain, or the Netherlands, leading clients' digital manufacturing and Industry 4.0 transformation programs.

At DEXA, I lead multi-site digital transformation and technology modernization programs across global operations, integrating AI/ML analytics into delivery pipelines and program roadmaps. I increased operational delivery capacity by 20% with zero budget expansion through lean SAFe, ITIL, and COBIT governance.

At ThyssenKrupp, I recovered stalled multi-site industrial project portfolios by restructuring CAPEX/OPEX allocations and applying Domain-Driven Design, completing critical delayed portfolios within four months. At DELL TECHNOLOGIES, I managed infrastructure modernization, cloud data centers, and legacy ERP migrations across the Americas and Asia.

Experience

Work history, roles, and key accomplishments

Current

Global IT/OT Operations Director & Program Manager

Current

DEXA

May 2018 - Present (8 years 5 months)

Lead multi-site digital transformation and technology modernization programs across global operations, integrating AI/ML analytics into delivery pipelines and program roadmaps. Spearheaded enterprise-wide information security governance and OT best practices aligned with ISO/IEC 27001, GDPR, and LGPD.

IT OT Industry 4.0 AI ML ISO 27001 GDPR LGPD SAFe ITIL COBIT Organizational Change Management

Senior IT/OT Program Management Consultant

ThyssenKrupp

Jul 2019 - Dec 2019 (5 months)

Recovered stalled multi-site global industrial and technology project portfolios for a global steel/industrial engineering conglomerate. Restructured CAPEX/OPEX resource allocations and applied Domain-Driven Design (DDD) to bridge executive business vision with engineering, OT, and IT teams.

Program Management CapEx OpEx Domain Driven Design SAFe Scrum ITIL Lean

Global Infrastructure & IT Program Manager

Dell Technologies

Apr 2013 - Dec 2017 (4 years 8 months)

Managed complex multi-site infrastructure modernization, cloud data centers, and legacy ERP migrations (Oracle Financials, PeopleSoft) across Americas and Asia. Executed global server infrastructure refreshes within a 2-month window based on channel marketing season.

Infrastructure Modernization Cloud Data Centers ERP Migration Oracle Financials Peoplesoft Risk Management Change Management

Chief Planning Officer (CPO) & IT Manager

Pure Bros

Mar 2009 - Apr 2013 (4 years 1 month)

Connected Board strategy with operational execution, establishing BI, OKR, and analytics platforms across cross-functional technology and operations teams. Doubled operational capacity in 1 year using lean development workflows and data-driven performance monitoring.

Business Intelligence OKRs Analytics Lean Development Performance Monitoring

Global IT Quality & Governance Manager

UBS / CPMBRAXIS

Jan 2006 - Mar 2009 (3 years 2 months)

Managed a distributed international SQA team across 3 continents (US, UK, Brazil) validating high-frequency algorithmic systems and mission-critical financial platforms.

Software Quality Assurance Distributed Teams Algorithmic Systems Financial Platforms