Virgilio Fideles de Faria

Leading strategic IT restructuring, modernizing infrastructure and AMS to improve operational efficiency and reduce downtime by 25% while managing an annual IT budget of R$4 million.

Coordinated AMS support for 25+ critical SAP and non-SAP solutions, managing OPEX > R$10M/year and vendor contracts to ensure SLA adherence and continuous service improvement.

Led mega-implementation of SAP S/4HANA and add-ons with CAPEX > R$100M, managing 70+ people and achieving GO LIVE with zero disruption and accelerated accounting closings.

Supervised IT projects and processes pillar, managing a 72-project portfolio and CAPEX/OPEX budgets totaling R$10M, improving governance and delivery quality.

Managed complex multi-platform projects with budgets up to R$6M, reduced annual project execution costs by 25% through supplier negotiations, and led teams up to 40 consultants.

Administered 1TB+ of SQL Server databases, managed backup/restore/mirroring policies and executed migrations from SQL Server 2012/2014 to 2016 to improve reliability.

Led ERP implementations for medium and large clients in transportation and industry, managing up to 30 multifunctional resources and ensuring scope, budget, and deadline compliance.

Managed up to 12 concurrent infrastructure projects including pharmaceutical factory decommissioning, maintaining SLAs and coordinating suppliers to ensure project continuity.

Led SAP and non-SAP AMS operations with a 25-consultant team, managing incidents and improvements, maintaining SLAs and supporting clients across multiple industries.

Managed multidisciplinary infrastructure and customer service teams of 30, overseeing databases, networks, security and IT budgets for clients including IPASGO.

Led IT department operations including telephony, labs, and infrastructure, managing programmers, network admins and support staff to maintain academic IT services.