Open to opportunities

Clinton Coelho

@clintoncoelho

Message

I am a Customer Success Specialist driving client retention and adoption across sectors.

India

Message

What I'm looking for

I seek a global customer-success role where I can drive adoption, retention, and growth through training, data-driven strategies, and cross-functional collaboration while mentoring teams and contributing to mission-driven work.

I am a detail-oriented Customer Success Specialist with 15+ years of experience across academic, corporate, and government sectors, focused on improving client engagement and long-term retention. I combine customer relationship management with a background in mental health and addiction counseling to deliver empathetic, data-informed support.

In my most recent customer success role I managed relationships across North America, led onboarding and training, conducted webinars and workshops, and used usage data to develop tailored strategies that increased adoption and renewals. I partner closely with sales, marketing, and product teams to translate customer feedback into product and process improvements.

My research training includes a Master of Science in Biomedical Sciences (Addiction Neuroscience) and experience as a graduate research assistant conducting preclinical behavioral studies, immunohistochemistry, and confocal imaging. I have also worked as a qualified mental health professional providing outreach, screening, case management, and crisis intervention for vulnerable populations.

I bring proven leadership in educational and technical support roles, hands-on IT and lab management experience, and a commitment to efficient, organized service delivery. I am willing to relocate globally and seek opportunities where I can mentor others, scale customer success programs, and contribute measurable growth.

Experience

Work history, roles, and key accomplishments

Customer Success Specialist

JoVE

Jan 2025 - Jun 2025 (5 months)

Managed North American customer relationships for JoVE's scientific video resources, providing onboarding, training, and support to academic, corporate, and government clients and driving increased retention and renewals.

Customer Success Onboarding Training Account Management Webinars Upselling Data Analysis Cross Functional Collaboration

Graduate Research Assistant

Medical University of South Carolina

May 2021 - Apr 2023 (1 year 11 months)

Conducted preclinical animal experiments on anxiety-related behavior during drug withdrawal, designed studies, performed immunohistochemistry and confocal microscopy, and analyzed data to support addiction neuroscience research.

Confocal Microscopy Experimental Design Animal Behavior Data Analysis

Graduate Teaching Assistant

The University of Texas at Arlington

Aug 2019 - May 2021 (1 year 9 months)

Assisted instruction and labs for Brain & Behavior and Research Design courses, transitioned coursework online during COVID, and trained undergraduates in laboratory techniques and data analysis.

Teaching Data Analysis

Qualified Mental Health Professional

MHMR of Tarrant County

Oct 2018 - Jul 2019 (9 months)

Provided screening, assessment, and short-term case management for mental health and substance use among homeless populations, managing a typical caseload of 40 clients and linking them to community resources and housing services.

Case Management Outreach Crisis Intervention Resource Linking Shelter Outreach

OIIR Manager

The University of Texas at Arlington

Aug 2017 - May 2018 (9 months)

Managed IT devices and technology support for the College of Business Dean's Office and Advising, led a refresh of 50 desktop PCs, maintained equipment inventory, and coordinated classroom technology upgrades.

IT Asset Management Technical Support Project Coordination Inventory Management Hardware Refresh

Flight Attendant

Jet Airways India Pvt. Ltd

Sep 2011 - Dec 2013 (2 years 3 months)

Ensured passenger safety and onboard service across regional and international routes, trained on Boeing 737 series, provided first aid, and received repeated customer commendations.

In Flight Safety Customer Service Safety Procedures Cabin Service Training

Administrative Assistant - IT PMO

Morgan Stanley Advantage Services

Mar 2011 - Sep 2011 (6 months)

Supported IT PMO operations by running reports, managing team schedules in MS Project, handling expense reports and travel arrangements for VPs, and processing ad-hoc administrative requests.

Reporting Expense Management Travel Coordination Administrative Support PMO Support

Human Resources Executive

Morgan Stanley Advantage Services

Sep 2010 - Mar 2011 (6 months)

Managed HR data administration for Asia-Pacific employees using PeopleSoft and compensation portals, processed onboarding transactions, and supported background check workflows.

Peoplesoft Onboarding Compensation Portals Compliance