Paawani Srivastava
@paawanisrivastava
I improve customer operations through data-driven escalation management, process improvement, and cross-functional product insights.
IndiaWhat I'm looking for
At Rippling, I own high-priority operational initiatives and complex escalations end-to-end, balancing business requirements, stakeholder expectations, and customer outcomes.
I use case trends, performance data, and root-cause analysis to uncover bottlenecks, improve team efficiency, and strengthen service reliability. I also partner with Product and Engineering to turn recurring operational issues into product improvements.
Previously as a Product Specialist at Rippling, I managed high-volume workflows while maintaining 90%+ QA scores and 100% CSAT. I've been recognized with multiple incentive awards for productivity, quality, ownership, and reliability.
My background in clinical and applied psychology informs how I approach client relationships, interviews, training, and individual development. Across internships, I supported clients and caregivers, conducted 150+ in-depth interviews, and facilitated training sessions.
Experience
Work history, roles, and key accomplishments
Owned high-priority operational initiatives and complex escalations end-to-end, from problem definition through execution and resolution. Partnered with Product and Engineering teams to translate operational insights into product improvements.
Managed high-volume operational workflows while maintaining 90%+ QA scores and 100% CSAT. Coordinated with cross-functional stakeholders to resolve complex customer and operational issues.
Intern
CUBBE Clinics
Jan 2024 - Apr 2024 (3 months)
Managed relationships with 20+ clients, delivering personalized support and proactive issue resolution. Applied clinical assessment methodologies to talent evaluation.
Intern
Headspace Healing
Aug 2023 - Nov 2023 (3 months)
Leveraged analytical and interpersonal skills to support 50+ caregivers in managing their child's condition. Conducted 150+ in-depth interviews to assess psychosocial, familial, and medical factors.
Intern
Apollomedics Super Specialty Hospital
May 2023 - Jun 2023 (1 month)
Applied observational skills to enhance understanding of therapeutic techniques and interventions. Collaborated with the treatment team to ensure continuity of care for patients transitioning from inpatient to outpatient settings.
Intern
Centum Learning
Jan 2022 - Apr 2022 (3 months)
Analyzed behavioral patterns and performance metrics to identify areas for improvement. Incorporated psychological theories to enhance training programs and facilitated client training sessions.
Education
Degrees, certifications, and relevant coursework
CHRIST (Deemed to be University)
Master of Science, Clinical Psychology
2022 - 2024
Activities and societies: Student council member (University Student Council Board)
Pursued a Master of Science in Clinical Psychology, serving as a student council member on the University Student Council Board.
Gautam Buddha University
Bachelor of Arts (Honours), Applied Psychology
2019 - 2022
Completed a Bachelor of Arts (Honours) in Applied Psychology.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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