Clementine Pat
@clementinepat
Results-oriented IT Support Consultant with strong problem-solving skills.
United StatesWhat I'm looking for
As an IT Support Consultant with extensive experience in troubleshooting and resolving complex issues, I pride myself on my analytical thinking and technical expertise. My journey in the IT field has equipped me with the skills to effectively engage with users, develop training materials, and maintain comprehensive documentation that enhances user proficiency and system optimization.
Throughout my career, I have successfully supported various ERP systems, including ServiceTitan and ASTEA ERP, where I have developed training resources and engaged with user communities to ensure effective system utilization. My commitment to continuous improvement and staying updated on the latest technologies has allowed me to implement sustainable solutions that enhance operational efficiency.
Experience
Work history, roles, and key accomplishments
Level 3 ERP Support Engineer
APi Group
Jun 2024 - Jun 2024 (0 months)
Diagnosed and solved technical issues related to ServiceTitan software. Developed training materials and supported QA/QC efforts to verify functionality.
ERP Training Analyst
APi Group
Oct 2023 - Jun 2024 (8 months)
Utilized strong problem-solving skills to address end-user issues and developed comprehensive documentation for all organizational levels.
IT Support Consultant
Impact Group
Jan 2023 - Jun 2024 (1 year 5 months)
Results-oriented IT Support Consultant with a proven track record of troubleshooting and resolving complex issues. Engaged user community through training and support, ensuring effective use of systems.
ERP System Support Specialist
APi Group
Jan 2023 - Oct 2023 (9 months)
Collaborated with Operating Companies to resolve complex support tickets and developed training materials for support teams.
ERP & Application Support
AgReliant Genetics, LLC
Nov 2013 - Jan 2023 (9 years 2 months)
Provided T2/T3 end-user support, configured and troubleshot iOS software and hardware, and developed how-to guides for personnel training.
CRM Database Manager
Kenra Professional
Apr 2012 - Sep 2013 (1 year 5 months)
Managed customer records in a B2B environment, conducted competitive analysis, and analyzed business models and user requirements.
Education
Degrees, certifications, and relevant coursework
IBIndiana University - Kelley School of Business
Bachelor, Operations & Systems Management
Availability
Location
United StatesAuthorized to work in
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