Open to opportunities

Milena Garsia

@milenagarsia

Message

Insurance manager combining financial control, negotiation, and customer-focused administration.

Italy

Message

What I'm looking for

I’m looking for a role where I can manage insurance and financial processes, use my data-driven approach to improve administration, and support customers through clear communication, negotiation, and fast problem-solving.

I’m a Business Management graduate (2023) with nearly 15 years of experience across customer service, administration, consultancy, and financial management. With roles in Italy and the UK, I’ve built a strong track record in managing cases, coordinating urgent processes, and maintaining accurate operational records.

In my most recent long-term role as an Emergency Financial Insurance Manager, I managed medical cases for a leading British insurance company, organized emergency medical admissions abroad, and negotiated optimal admission costs with international hospitals. Alongside that, I coordinated logistics like hotel bookings and flight arrangements, and I’ve supported continuous improvements through a council-based consultant project focused on administrative and financial management and reducing waste.

Experience

Work history, roles, and key accomplishments

Billing Clerk

LVS - Termini Imerese

Sep 2024 - Nov 2024 (2 months)

Created and monitored accounts receivable/payable and managed payment schedules and deadlines. Entered and verified customer, supplier, and transporter data using management accounting software.

English Italian Organizational Skills Multitasking Accounts Receivable Accounts Payable SAP Excel WinWaste Data Entry and Verification

Emergency Financial Insurance Manager

Direct Line Group (DLG)

Mar 2015 - Sep 2024 (9 years 6 months)

Managed medical cases for an insurance company, organizing emergency admissions for insured clients abroad. Negotiated admission costs with international hospitals and coordinated logistics including hotels and flights.

English Italian Case Management Multitasking Medical Case Management Negotiation Logistics Coordination Problem Solving Organizational Skills

Consultant (University Project)

Wandsworth and Richmond upon Thames Council

Jan 2023 - Mar 2023 (2 months)

Consulted on an administrative management project and supported efforts to improve administrative and financial management. Analyzed and proposed solutions to reduce waste in personnel recruitment under project supervision.

English Italian Administrative Management Financial Management Project Consultancy Organizational Skills Consulting financial data analysis Process Improvement Problem Solving

Customer Support Executive

LSA

Jan 2015 - Mar 2015 (2 months)

Managed domestic and international orders, including quotations, refunds, and warehouse stock control. Handled deliveries and invoicing and processed replacement orders to resolve discrepancies.

English Italian Order Management Quotations Refund Processing Warehouse Control Invoicing Customer Support Refunds Replacement Order Handling Problem Solving Organizational Skills

Customer Advisor

Sitel

Dec 2011 - Jan 2015 (3 years 1 month)

Provided technical support for Philips decoders across Europe and organized returns and replacements for defective hardware. Supported customers via email and phone, processed orders and refunds, rescheduled deliveries, and updated records in Atg System.

Technical Support Returns And Replacements Order Management Refund Processing ATG English Italian Technical Customer Support Philips Decoder Technical Support Order Processing Refunds Multitasking

Education

Degrees, certifications, and relevant coursework

University of Roehampton

Bachelor of Science (Honours) in Business Management, Business Management (Human Resources)

Grade: Second Class Honours, Upper Division (2:1)

BSc (Hons) in Business Management (Human Resources), graduating in 2023 with a Second Class Honours, Upper Division (2:1). Completed modules including Principles of Marketing, Financial Data Analysis, Intro to Accounting & Finance, and Employment Law.

University of Roehampton

Bachelor of Science (Honours), Business Management (Human Resources)

Grade: Second Class Honours, Upper Division (2:1)

Activities and societies: Key modules included Principles of Marketing, Financial Data Analysis, Intro to Accounting & Finance, Business Ethics, Project Consultancy, and Employment Law.

Earned a BSc (Hons) in Business Management with a Human Resources focus from the University of Roehampton in 2023 (2:1).