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Claudia Hanczyk

@claudiahanczyk

Customer Success Manager at BSI who led SaaS implementations and managed 11 high-value client accounts.

At BSI, I managed 11 high-value client accounts across onboarding, adoption, account health, and long-term customer success. I led end-to-end SaaS implementations, translating customer goals into workflows, milestones, and paths to value.

I also managed and coached a team of four analysts. I delivered product demonstrations, customer training, and business reviews, and partnered with Sales, Development, and internal teams on customer needs and renewal and expansion opportunities.

At BSI, I guided customers through supplier compliance programs by reviewing and scoring audits, tracking CAPAs, and analyzing compliance trends. I’m now building an independent coaching practice while continuing my professional development in client communication, CRM, customer success, and consultative sales.

Experience

Work history, roles, and key accomplishments

Current

Independent Coach

Current

Professional Development

May 2023 - Present (3 years 5 months)

Built an independent coaching practice while continuing professional development in client communication, CRM, customer success, and consultative sales.

Client Communication CRM Customer Success Consultative Sales

Customer Planning Team Lead

BSI

Oct 2017 - May 2023 (5 years 7 months)

Managed and coached a team of four analysts supporting client onboarding, implementation, and ongoing account management. Managed a book of 11 high-value, complex client accounts, serving as a primary point of contact across onboarding, adoption, account health, and long-term customer success.

Customer Success Team Leadership Client Onboarding SaaS Implementation Account Management Customer Training Business Reviews Risk Mitigation Cross Functional Collaboration Supplier Compliance Audit CAPA SaaS Platforms

Merchandise Fulfillment Inventory Analyst

PetSmart

Jun 2016 - Jun 2017 (1 year)

Managed approximately $55M in inventory planning and execution across 1,500+ retail locations nationwide. Partnered cross-functionally with vendors, IT, engineers, planners, and international teams to support forecasting and operational execution.

Inventory Planning Inventory Execution Forecasting Cross Functional Collaboration Vendor Management IT Engineering Planning

Supply Chain Analyst

BSI

Supported client implementations and account management by identifying risks, gaps, and opportunities across customer programs. Configured client programs within the SaaS platform to support supplier audits, compliance requirements, and customer-specific workflows.