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Deivison Rabuske Dolijal

@deivisonrabuskedolij

Service Desk Analyst at HCLtech Brazil, delivering trilingual support and developing internal processes and knowledge bases.

Brazil

Message

What I'm looking for

I’m looking for an analyst position focused on local systems, Windows environments, or related IT areas, where I can apply my corporate experience, expand my IT and process management expertise, and contribute to data-driven decision-making.

At HCLtech Brazil, I delivered trilingual technical support across multiple projects and developed internal processes and knowledge bases. I also executed and reviewed technical procedures and participated in risk identification and assessment.

At OneTelecom, I gained experience supporting networks, internet, and telephony through on-site and remote work. I provided on-site network support and installation, analyzed error codes, and implemented corrective actions.

Experience

Work history, roles, and key accomplishments

Current

Service Desk Analyst

Current

HCLtech Brazil

Jan 2022 - Present (4 years 10 months)

Delivered trilingual technical support across multiple projects. Developed internal processes and knowledge bases, and audited risk controls and compliance measures.

Technical Support Knowledge Base Development Process Improvement Risk Assessment Compliance Stakeholder Management

Intern

OneTelecom

Jan 2021 - Jan 2022 (1 year)

Gained experience in network, internet, and telephony support. Participated in on-site and remote support activities, and analyzed error codes to implement corrective actions.

Network Support Telephony Onsite Support Remote Support Error Analysis Corrective Actions