Open to opportunities

Claudette Lajoie

@claudettelajoie

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Customer experience and sales professional delivering marketing, events, and operational excellence.

Seychelles

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What I'm looking for

I’m seeking a mid-level hospitality role combining customer experience, sales and marketing with opportunities to lead guest-focused initiatives, pre-opening projects, and team development in a collaborative, growth-oriented company.

I am a customer experience and sales professional with broad hospitality and travel marketing expertise. I increased brand awareness through targeted campaigns, launched new product marketing activities, and deployed digital strategies that generated qualified leads and improved performance.

I’ve led pre-opening and front-office operations, developed SOPs, curated guest activities, and supported training and supplier partnerships to boost guest satisfaction and drive sales. I consistently exceeded sales targets and collaborate closely with teams to deliver efficient, guest-focused operations.

Experience

Work history, roles, and key accomplishments

PR & Marketing Executive

Atlantic International

Jan 2024 - Jan 2025 (1 year)

Developed and executed marketing campaigns and events to increase brand awareness and generate qualified leads, and implemented targeted digital strategies to improve business performance.

PR Digital Marketing Event Execution Campaign Strategy Lead Generation Content Creation Social Media

Cluster Events & Wedding Executive

Canopy by Hilton Seychelles

Jan 2023 - Jan 2024 (1 year)

Planned and coordinated MICE, group and wedding events during pre-opening and opening phases, developing event offerings and partnerships with government and agencies to drive bookings.

Event Planning MICE Sales Vendor Management Partnerships Pre Opening Coordination Public Relations Customer Service

Operations & Guest Experience Manager

Mango House Seychelles

Jan 2021 - Jan 2023 (2 years)

Led front office and guest journey operations, created SOPs aligned to brand standards, and delivered trainings and supplier site inspections to improve guest satisfaction.

Guest Experience SOP Development Training Delivery Recruitment Data Analysis Quality Assurance

Sales & Marketing Executive

Mango House Seychelles

Jan 2020 - Jan 2021 (1 year)

Managed sales and marketing activities, handled tenders and agency training, and produced competitor analyses to inform positioning and bookings.

Market Analysis Contract Management Sales Reporting CRM Presentation

Sales & Marketing Coordinator

Creole Travel Services

Jan 2016 - Jan 2020 (4 years)

Coordinated sales and marketing across multiple international markets and consistently exceeded quarterly sales targets through direct negotiations and relationship building.