Miguelle Monthy

Responsible for managing calendars, scheduling meetings, and organizing appointments. Handles correspondence and prepares reports and documents while maintaining confidential records.

Managed market progress and organized educational trips for tour operators, including drafting itineraries and following up on payments.

Reviewed inbound flight reports and processed applications to ensure compliance with standards. Created weekly reports and managed incident reports.

Provided information to guests about local attractions, made travel arrangements, and resolved customer complaints while managing guest check-ins.

Managed bookings, registered guests, and issued room keys while providing excellent customer service during the seasonal period.

Assisted guests with travel arrangements, resolved complaints, and managed guest check-ins while providing information about local features.

Provided customer support via phone and in person, resolving inquiries and complaints while soliciting sales for additional services.