Open to opportunities

Clarice Maramento

@claricemaramento

Healthcare executive-assistant professional delivering HIPAA-compliant, calendar/inbox support in fast-paced U.S. operations.

Philippines

Message

What I'm looking for

I’m looking to support fast-paced healthcare leadership with executive calendar/inbox management, HIPAA-compliant documentation, and reliable coordination—where clear communication and audit-ready execution directly improve service quality and responsiveness.

I’m a healthcare administrative professional operating in high-volume, fast-paced U.S. environments. With 2+ years of experience, I translate complex discussions into clear action items while running executive calendar and inbox management with strict confidentiality and HIPAA-aligned documentation.

I excel at stakeholder coordination across operations, QA, and frontline teams—driving responsiveness, audit readiness, and measurable quality improvements. From supporting 30–40+ daily customer interactions to leading compliance audits, coaching, and onboarding 50+ new hires, I’m known for fast, accurate execution and dependable independent performance.

Experience

Work history, roles, and key accomplishments

Compliance Champion SME

Ibex Global Solutions

Dec 2025 - May 2026 (5 months)

Maintained compliance leadership for agent support and internal case coordination, ensuring timely responses and zero missed critical updates. Continued audit readiness by aligning documentation practices with HIPAA and internal standards.

HIPAA compliance Compliance Audits SLA Management Escalation Management Process Compliance

In-Team Trainer

Ibex Global Solutions

Aug 2025 - Nov 2025 (3 months)

Onboarded and trained 50+ new hires, achieving 90%+ training completion within required timelines. Enforced record-keeping standards with centralized trackers, reduced follow-up time by 30%, and improved trainee quality scores by 15–25% through coaching and remediation.

New Hire Onboarding Training Facilitation Record keeping Tracker Reporting Audit Readiness

Compliance Champion SME

Ibex Global Solutions

Jan 2025 - Aug 2025 (7 months)

Supported 20–25 agents daily and reduced escalation turnaround time by ~25% through proactive coordination with managers and supervisors. Managed 80–120+ emails/day with <24-hour response SLA and maintained 100% audit-ready documentation aligned with HIPAA and internal standards.

HIPAA compliance Compliance Audits SLA Management Escalation Management

Healthcare Customer Service Rep

Ibex Global Solutions

May 2024 - Dec 2024 (7 months)

Handled 30–40+ daily customer interactions (calls/emails), consistently meeting productivity and SLA targets. Achieved 85%+ first call resolution and maintained 98–100% documentation accuracy while resolving cases within 24–48 hours.

Customer Service First Call Resolution (FCR)SLA Management HIPAA compliance Email Call Triage