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Clara Onifade

@claraonifade

Customer Support Specialist at Emails Oracle who troubleshot email campaigns and automation workflows across email, live chat, and help desk tickets.

Nigeria

Message

At Emails Oracle, I responded to customer inquiries across email, live chat, and help desk tickets, troubleshooting email campaigns, automation workflows, contact management, and account settings. I also guided customers through campaign setup and subscriber list management.

At The Funded Trader, I supported traders with MT5 issues, account setup, and platform navigation. At Lucra Games, I moderated Discord discussions, handled user reports, and supported member onboarding.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Emails Oracle

Sep 2024 - Jan 2026 (1 year 4 months)

Responded to 40+ customer inquiries daily via email, live chat, and help desk tickets, troubleshooting issues related to email campaigns, automation workflows, and account settings. Guided customers through platform features and assisted with subscriber list management and automation configuration.

Email Support Live Chat Ticket Management Intercom Slack Troubleshooting Customer Onboarding Email Best Practices Automation Workflows

Discord Moderator

Lucra Games

Apr 2022 - Sep 2024 (2 years 5 months)

Moderated daily discussions across multiple Discord channels for a community of thousands, ensuring compliance with community guidelines. Investigated and resolved user reports involving harassment, spam, scams, and inappropriate content, escalating complex cases to administrators.

Discord Community Moderation Conflict Resolution Ticket Management User Onboarding Collaboration

Customer Support Specialist

The Funded Trader

Jan 2022 - Apr 2022 (3 months)

Resolved technical issues related to trading platforms (MT5), assisted traders with account setup and platform navigation, and maintained up-to-date knowledge of trading programs and policies to provide accurate guidance.

Intercom Email Support Discord Meta Trader 5 Technical Troubleshooting Customer Support