Open to opportunities

Gregoire Tignoga

@gregoiretignoga

Message

I am a bilingual virtual assistant and customer support specialist focused on remote client success.

Cameroon

Message

What I'm looking for

I'm seeking remote roles with U.S. companies as a Virtual Assistant or customer support lead to apply CRM expertise, process automation, and bilingual communication to improve customer experience and operational efficiency.

I am a bilingual virtual assistant and customer support specialist with 6+ years delivering remote support to North American clients and consistently achieving 95%+ customer satisfaction.

I have deep technical experience with CRM systems (Salesforce, HubSpot, Aircall, Kixie), led and mentored teams of 28+ teleoperators, and drove measurable outcomes including a 20% increase in conversion rates and a 30% improvement in team performance. I design and implement CRM and database solutions that reduced response times by 45% and improved assessment efficiency by 60%.

I combine financial and administrative rigour—managing budgets and payroll for projects valued at $200,000+—with innovation work such as fundraising platform development and algorithm design. I seek to apply my process automation, CRM optimization, and cross-cultural communication skills to support U.S.-based companies remotely.

Experience

Work history, roles, and key accomplishments

Customer Support Supervisor

Camershore

Jan 2022 - Nov 2023 (1 year 10 months)

Supervised and mentored a team of 28 teleoperators, improving team performance by 30% and implementing QA protocols that supported 150+ qualified leads monthly for ABC Energies France.

Team Leadership Quality Assurance Salesforce Aircall Lead Generation Training Performance Management

Freelance Virtual Assistant

IBC VIP

Jan 2018 - Jan 2021 (3 years)

Provided bilingual virtual assistance including customer support, web administration, and translation services, and implemented social media strategies that increased client engagement by 40%.

Virtual Assistance Customer Support Translation Social Media Management Content Creation SEO Client Communication

Innovation & Development Manager

3SH

Jan 2017 - Jan 2018 (1 year)

Led development of the 'I Give to Change Africa' fundraising platform raising over $50,000 and created an online resource center serving 1,000+ researchers across Africa.

Product Development Project Management Web Development Stakeholder Engagement UX Design Data Analysis

Finance & Administration Coordinator

3SH

Jan 2015 - Jan 2016 (1 year)

Coordinated administrative operations and managed budgets for projects worth $200,000+, ensuring 100% compliance with international funding requirements and timely financial reporting.

Budget Management Bookkeeping Financial Reporting Grant Compliance Payroll ERP

Data Management Consultant

Cameroon Development Corporation

Jan 2011 - Jan 2013 (2 years)

Managed payroll and timekeeping systems for 200+ employees, conducted accounting and HR audits ensuring 100% compliance, and implemented data strategies that improved information accessibility by 50%.

Gatekeeper Pro Payroll Management Data Auditing HR systems Database Design Reporting Process Improvement

Education

Degrees, certifications, and relevant coursework

University of Dschang

Bachelor's Degree in Economics & Demography, Economics & Demography

2007 - 2010

Activities and societies: Specialization: Geography, Planning & Environment; relevant coursework: Statistical Analysis, Economic Research Methods, Data Management.

Bachelor's degree in Economics and Demography with specialization in Geography, Planning & Environment and coursework in statistical analysis and economic research methods.

Lycée Bilingue de Tiko

Baccalauréat A4, Bilingual Secondary Education

Activities and societies: Bilingual education program (French/English).

Completed Baccalauréat A4 at Lycée Bilingue de Tiko with a bilingual French-English curriculum.

IUT GEA Midi-Pyrénées

Professional Certification (MOOC), Business Administration

2017 -

Activities and societies: Managing Companies with ERP Systems MOOC; focus on ERP-driven company management, data management, and customer service optimization.

MOOC certification in Managing Companies with ERP Systems focusing on business administration, data management, and customer service optimization.