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Brenda Josphat

@brendajosphat

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Skilled Business IT professional with 6 years of experience.

Canada

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What I'm looking for

I am looking for a role that values collaboration, innovation, and continuous learning, where I can contribute to impactful projects and grow professionally.

I am a highly skilled Business IT professional with over 6 years of experience in business IT support and customer service. My expertise lies in delivering effective technical solutions across various industries, ensuring seamless user experiences. I have a strong background in troubleshooting, assisting with the setup and configuration of devices and software platforms, and managing product information.

Throughout my career, I have collaborated with technical teams to solve complex issues, providing clear and timely solutions that minimize service disruptions and enhance customer satisfaction. My commitment to excellence drives me to deliver high-quality support that fosters customer success and operational efficiency.

Experience

Work history, roles, and key accomplishments

Editorial/IT Support

MiningTechGroop

Mar 2024 - Apr 2025 (1 year 1 month)

Tailored language data labels and CMS content blocks to improve user accessibility, reducing support queries by 15%. Authored SEO-optimized content for the e-commerce platform, increasing organic traffic by 30% within six months. Streamlined product catalog management through efficient data entry, enhancing site navigation accuracy.

IT Support CMS SEO Data Entry User Accessibility Content Management Catalog Manager

Course Content Developer

Lux Dent Institute Ltd

Jun 2021 - Nov 2023 (2 years 5 months)

Designed NEBDN-accredited e-learning modules, achieving 100% compliance in institutional audits. Developed interactive lessons and quizzes, resulting in a 20% increase in student course completion rates. Authored institutional policies that standardized course development workflows, cutting material creation time by 10%.

E Learning Instructional Design Compliance Curriculum Development Articulate Storyline Quizlet Policy Writing

NLP Expert / Skilled Content Creator

O-play Kenya (Opera News)

Feb 2018 - Apr 2021 (3 years 2 months)

Leveraged NLP techniques to automate news categorization, improving AI content filtering accuracy by 40%. Produced SEO-driven articles that doubled website traffic year-over-year, peaking at 1.2M monthly visits. Enforced content safety protocols, reducing explicit content breaches by 25%.

NLP AI Content Filtering SEO Content Creation Content Safety

Transcriptionist

Global Language Team

May 2019 - Aug 2019 (3 months)

Delivered clean verbatim transcriptions with a 99% accuracy rate using AI-assisted editing tools. Optimized proofreading workflows, reducing average project turnaround time by 20%. Enhanced client retention by 15% through consistent on-time delivery of high-volume transcription projects.

Transcription AI Assisted Editing Proofreading Workflow Optimization Project Management

Office Administrator

Amuti Services Ltd

Jan 2015 - Feb 2018 (3 years 1 month)

Revamped social media property listings, increasing engagement by 45% and generating 4+ monthly sales. Collaborated with web developers to refine the company website’s UI, improving property inquiry rates by 25%. Automated record-keeping processes, reducing administrative errors by 50%.

Social Media Marketing Record keeping Automation Lead Generation

Education

Degrees, certifications, and relevant coursework

Multimedia University of Kenya

Bachelor of Business Information Technology, Business Information Technology

Grade: Second Class Honours (Upper Division)

Completed a Bachelor of Business Information Technology with Second Class Honours (Upper Division). Gained a strong foundation in IT and business principles, preparing for a career in technology-driven environments.