Christian Jun Presillas

Served as primary point of contact for marketing agency clients, managing communication, onboarding, and account health. Coordinated with internal teams to address client needs and support retention.

Supported client onboarding and relationship management, coordinating internal teams and maintaining CRM records. Assisted with marketing initiatives and operational documentation.

Investigated debit card disputes and managed sensitive customer cases with professionalism. Communicated claim statuses and collaborated with internal departments to resolve issues.

Investigated fraud and claims for consumer and business accounts, ensuring policy compliance. Reviewed account activity and provided timely resolutions.

Delivered customer support via phone, resolving inquiries and account concerns. Managed escalations and maintained accurate documentation.

Conducted outbound sales campaigns to generate new business and strengthen customer relationships. Identified customer needs and processed payments.

Studied Public Administration in Local Governance at Bukidnon State University in 2016.

Pursued an AB in Philosophy at Xavier University - Ateneo de Cagayan in 2015.

Studied Business Administration in Financial Management at Cagayan de Oro College - PHINMA from 2013 to 2014.