CMCiyanne Muhammad
@ciyannemuhammad
Dedicated scheduling coordinator with strong customer service skills.
United StatesWhat I'm looking for
My name is Ciyanne Muhammad, and I am a dedicated scheduling coordinator with a wealth of experience in customer service and management. Currently, I work at Lexus of Watertown, where I excel in setting appointments, managing calls, and training new hires. My ability to interact positively with clients has been a key factor in my success, ensuring that every customer feels valued and heard.
Previously, I have held various roles, including server and security officer, where I honed my skills in communication, organization, and team building. My experience in fast-paced environments has taught me the importance of adaptability and efficiency. I am passionate about providing exceptional service and ensuring that all client needs are met promptly and effectively.
Experience
Work history, roles, and key accomplishments
Travel Agent
Self Employed
Jan 2022 - Present (3 years 6 months)
Responsible for setting and booking travel for clients while addressing their concerns and ensuring budget compliance.
Scheduling Coordinator
Lexus of Watertown
Feb 2022 - Present (3 years 5 months)
Responsible for setting appointments, transferring calls, and greeting clients. Trained new hires and managed inbound/outbound communications.
Server
Hong Kong Restaurant/Bar/Club
Mar 2019 - Jan 2022 (2 years 10 months)
Engaged with customers, upsold menu items, and maintained knowledge of assorted liquors. Responsible for setting up and cleaning server trays.
Security Guard Officer
UNITED SECURITY INCORPORATED
May 2019 - Feb 2020 (9 months)
Greeted and signed in guests, conducted hourly building tours for safety, and reported suspicious activities.
Cashier/Customer Service
Dumpling Daughters
Nov 2018 - Feb 2019 (3 months)
Managed cash balance, greeted customers, and addressed their concerns in a fast-paced environment.
Crew Member
Dunkin' Donuts
Jun 2016 - Dec 2016 (6 months)
Greeted customers, restocked supplies, and managed cash drawers.
Professional Fundraiser
Intergral Resources
Jul 2018 - Jan 2019 (6 months)
Conducted calls for various non-profit organizations while keeping up with daily current events.
Security Officer
Securitas
Dec 2016 - Mar 2018 (1 year 3 months)
Secured assigned areas, greeted clients, and checked IDs to ensure safety.
Cashier/Customer Service
Spirit Halloween Super Store
Sep 2016 - Oct 2016 (1 month)
Restocked and organized the store, managed fitting rooms, and interacted with customers.
Education
Degrees, certifications, and relevant coursework
ESEmpire Beauty School
Diploma, Cosmetology
2018 - 2019
Cambridge Rindge and Latin School
High School Diploma, High School Education
2012 - 2016
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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