Open to opportunities

Chyna Longshore

@chynalongshore

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Service-driven customer experience professional specializing in luxury hospitality.

United States

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What I'm looking for

I am seeking a client-facing role where I can deliver high-touch service, support operations, and grow in hospitality or customer-experience leadership.

I am a poised, service-driven customer experience professional with extensive background in concierge services, luxury-level customer care, hospitality, retail merchandising, and administrative support. I am recognized for delivering polished, attentive, and personalized service in fast-paced, high-expectation environments, adept at anticipating guest needs and resolving concerns with discretion.

I have experience across front desk and dispatch operations, inventory and POS management, and security monitoring, with awards for performance and customer service. I hold a Maryland Security Guard License, CPR and MANDT certifications, and I am completing a B.A. in Medical Assistance (expected 2026).

Experience

Work history, roles, and key accomplishments

Current

Sales Associate

Current

Frager's Ace Hardware

Oct 2024 - Present (1 year 8 months)

Deliver attentive, customer-first service with personalized product recommendations and maintain visually appealing merchandise displays to improve sales and customer satisfaction.

Customer Service Merchandising Inventory Management Cash Handling Display Client Relations

Dispatcher / Security Guard

Elite Security Services & Solutions

Apr 2021 - Sep 2023 (2 years 5 months)

Operated multi-line phone and radio communications, managed front desk and access control, and responded to emergencies with calm, decisive action to maintain site safety and client satisfaction.

Dispatch Operations Access Control Emergency Response Multi Line Phone Systems Security Monitoring Customer Service

File Clerk

Zuckerman Gravely Management

Feb 2020 - Apr 2021 (1 year 2 months)

Organized and maintained high-volume confidential filing systems and managed correspondence, invoices, and administrative documentation to ensure accuracy and accessibility.

Records Management Document Control Confidentiality Data Entry Administrative Support Invoice Processing File Organization

Communications Coordinator

Ace Hardware

Aug 2018 - Jan 2021 (2 years 5 months)

Operated service desk functions including phone handling and POS systems, assisted customers with transactions, and resolved issues to maintain high service standards.

Customer Communications Customer Service Cash Handling Front Desk Operations

Administrative Assistant

Info Services and PR, Inc.

Oct 2018 - Apr 2020 (1 year 6 months)

Prepared briefing memos, assembled corporate documentation, managed records and mail distribution, and reconciled POS cash drawers to maintain operational accuracy.

Administrative Support Briefings Records Management Mail Distribution Report Writing Customer Service

Visitor Information Assistant

Info Services and PR, Inc.

Jun 2015 - Oct 2018 (3 years 4 months)

Provided concierge-style assistance to visitors, coordinated schedules, and supervised shift rotations and quality control checks to ensure consistent service delivery.

Concierge Services Scheduling Quality Control Customer Service Event Coordination