Cinthya Paola User
@cinthyapaolauser
I streamline bilingual operations, client onboarding, and real estate data workflows for high-volume teams.
MexicoWhat I'm looking for
I've supported high-volume operations across real estate, legal services, logistics, and customer support. At Howdy, I streamline data verification and loan origination processing while maintaining 100% data integrity across real estate files.
At Smith.ai, I improved intake accuracy and response times across a portfolio of 3,000+ law firms by evaluating performance, delivering feedback, and building onboarding curricula. I also screened candidates, conducted interviews, and provided hiring recommendations to executive leadership.
I'm fully bilingual in English and Spanish, bringing hands-on experience in CRM management, virtual administration, scheduling, quality auditing, and workflow optimization.
Experience
Work history, roles, and key accomplishments
Junior Underwriter & Data Processor
Howdy
Feb 2025 - Present (1 year 6 months)
Accelerated approval timelines for senior underwriting teams by streamlining data verification and processing workflows. Maintained 100% data integrity across loan origination files through rigorous auditing.
Improved legal intake accuracy and response times by evaluating team productivity and delivering targeted feedback across a portfolio of 3,000+ law firms. Designed and executed comprehensive onboarding curricula for new hires.
Administrative Assistant
Tapia Brothers Company
Jun 2024 - Aug 2024 (2 months)
Coordinated fleet dispatch logistics, driver scheduling, and inter-departmental communication to achieve top-tier on-time delivery. Managed invoicing, inventory procurement, and front-desk visitor security protocols.
Maintained high customer satisfaction ratings while managing 50+ inbound multi-channel inquiries daily. Investigated and resolved complex technical and billing issues to minimize account drop-off.
Virtual Office Assistant
Listen Trust
Oct 2019 - Sep 2020 (11 months)
Resolved inbound customer concerns and explained complex product features to optimize client retention. Managed client account scheduling, payment processing, and administrative records.
Education
Degrees, certifications, and relevant coursework
Copper Canyon High School
High School Diploma, General Studies
Completed high school education, earning a diploma.
Premier TEFL
TEFL Certification, Teaching English as a Foreign Language
Earned a TEFL certification, qualifying to teach English as a foreign language.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
Skills
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