Open to opportunities

Cindy Santana

@cindysantana

Asset Control Process Transformation Manager at CHEP, shaping future-state back-office processes.

At CHEP, I partner with Global AP and Technology Services to develop future-state back-office processes for Asset Control. I create change management plans and work with employees and local management to support the transition.

As LVR Planning Operations manager at CHEP, I led strategic initiatives and oversaw a team of four direct reports. I also oversaw departmental automation and developed plans to address order automation risks and technical challenges.

Earlier at CHEP, I led efforts to integrate LVR returns into the CHEP system and worked with the Brambles Global team on order automation, routing optimization, and reporting. I also created standard operating procedures and a driver training guide.

Experience

Work history, roles, and key accomplishments

Current

Asset Control Process Transformation Manager

Current

CHEP

Nov 2024 - Present (1 year 11 months)

Partner with Global AP and Technology Services to develop future-state back-office processes for Asset Control. Create change management plans and lead improvement initiatives to transition to 'Blue Sky' processes.

Process Improvement Change Management Stakeholder Management Risk Mitigation Compliance Project Management

LVR Planning Operations Manager

CHEP

Jul 2022 - Nov 2024 (2 years 4 months)

Spearheaded strategic initiatives across business lines, supervised a team of four, and implemented process improvements to optimize supply chain efficiency. Oversaw automation efforts and monitored staff performance against KPIs.

Strategic Planning Team Leadership Process Improvement Supply Chain Optimization Automation KPI Monitoring Risk Assessment

LVR Coordinator

CHEP

May 2020 - Jul 2022 (2 years 2 months)

Led departmental automation efforts for LVR returns integration, collaborated with global teams to improve processes, and coached drivers and coordinators. Created standard operating procedures and optimized driver routes.

Process Automation Training SOP Development Route Optimization Data Tracking Collaboration

Customer Service Representative/LTL Project

CHEP

Mar 2019 - May 2020 (1 year 2 months)

Handled 50+ daily customer interactions, provided solutions, and trained customers on order creation. Processed rejections and collaborated with logistics and sales to resolve issues and avoid production shutdowns.

Customer Service Problem Solving Training Logistics Coordination Issue Resolution

Data Entry Manager

Tetra Tech

Jan 2017 - Dec 2018 (1 year 11 months)

Improved data entry quality through audits, trained field employees on time tracking, and tracked expenses for reimbursements. Served as primary contact for payroll issues and ensured timely data capture.

Data Entry Audit Training Payroll Expense Tracking

Administrative Assistant

Allied Universal

Jan 2016 - Dec 2017 (1 year 11 months)

Organized employee filing system, supported HR with new hire orientation and compliance, and maintained confidentiality. Scheduled meetings and managed office supplies for smooth operations.

Administrative Support HR Support Confidentiality Scheduling Inventory Management